These warranties differ depending on the make and model of the product. Please enter a valid model number or name. Whole repair takes between 30 minutes and an 60 minutes. The Model and Serial Number are in two locations: Note: It is very important to enter the correct Model Number and Serial Number to obtain the correct result. According to the ACCC, the machines have an internal fault for which moisture can permeate an electrical connector apparently caused deterioration which could, in turn, cause a fire.. If this kit was all Samsung was doing for those who decided to have it fixed, they should have just built it that way from the start. We have taken several steps to significantly expand our capacity to provide free in-home repairs to consumers as quickly as possible by working with several nationwide service partners. asier to install than I thought it would be. Samsung Washer Repair - Will Not Complete Spin Cycle - Suspension Rod ApplianceVideo.com 208K subscribers Subscribe Like Share 193K views 4 years ago This video shows you how to Diagnose and. * Email address is used for notifications only. Will consumers automatically receive a Home Label Kit? Click Ok if you wish to continue to the website; otherwise, click Cancel to return to our site. Sign Up for the Latest Samsung News & Announcements. and Ice Maker Installation Kit. Samsung Electronics America Inc. (SEA), in cooperation with the U.S. Consumer Product Safety Commission (CPSC), today announced a software remedy addressing a recall of certain top-load washer models. While the new settings are meant to reduce the risk of excessive vibrations during large loads of washing, some owners tell us the fix has made doing laundry an even bigger chore. Thermostat Dryer Repair Kit Replacement for Samsung Dry. Samsung has mailed more than 2 million Home Label Kits to our known customers. After that, the installation is easy. Consumers whose washer does not have Wi-Fi capability or who otherwise wish to receive a free software repair without connecting to the internet, should immediately stop using the washer and contact Samsung directly for a free dongle to plug in and download the free software repair. Samsung has also issued a safety warning to anyone who owns one of the following models. By providing your telephone number and clicking submit, you authorize Samsung, or its representatives to use this number to contact you to provide information about your Samsung products and services through an automated or predictive dialing system or prerecorded message system; regardless of whether the number is on any do-not-call lists or is otherwise registered as a wireless telephone number. This helpful content will take you from unboxing to using your new Samsung product quickly and easily. item 6 NEW Samsung Washer Repair Kit DC82-01097W, NEW Samsung Washer Repair Kit DC82-01097W. Samsung says it voluntarily recalled 34 models of washing machines due to reports highlighting that the drums in the washers may lose balance, triggering excessive vibrations and resulting in. After discovering that top-loading washing machines posed a fire risk, Samsung recalled approximately 144,000 of them in 2013. Install your Samsung washing machine. An email with a confirmation link was sent to you. If you elect to receive a free in-home repair, an authorized technician will install structural reinforcements to the washer and apply the Home Label Kit if you have not already done so. Gain access to exclusive offers and perks, apps and services, world-class customer support and more. 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The demonstration is referenced in a blog post on the firms website, complete with a screen shot of Lichtman holding a piece of a washing machine. It includes a new control panel guide for certain models, two warning labels and a user manual supplement. Consumers who choose this option will also be reimbursed for any installation and removal fees charged by the retailer. Note: Individual Commissioners may have statements related to this topic. 2017 MULTI LANGUAGE Download ADDITIONAL INFORMATION Warranty After all, there have been over 700 reports of washers experiencing catastrophic failure, resulting in at least nine injuries. Sorry, there is insufficient stock for your cart. They said I could have it. ADD TO CART. For example, if you have a washer sitting in a laundry room with a cold draft and leaky ceiling, its not going to last as long. item 2 *BRAND NEW* DC82-01097W OEM Samsung Washer Repair Kit Assembly Genuine OEM, *BRAND NEW* DC82-01097W OEM Samsung Washer Repair Kit Assembly Genuine OEM, Brand New. It also provides additional instructions to ensure the safe use of your machine while you schedule an in-home repair or take advantage of the exchange rebate. The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Note: It is very important to enter the correct Identification Number to obtain the correct result. The circuit board inside the vacuums battery pack can overheat and smoke, posing a fire hazard. Select from the menus below to find your model number. Reviews. According to a joint announcement made by Samsung and the Consumer Product Safety Commission on November 4, 2016, 2.8 million Samsung washers are being recalled due to safety concerns. The kit will include a new control panel guide, two warning labels and step-by-step instructions for applying them to the machine, and a user manual supplement. In addition to the Samsung washing machine owners who say they have been unable to get their recalled appliance repaired, Consumerist has heard from owners whove successfully had their washers fixed, but now claim to face a new problem: The clothes are now soaking wet when they come out of the wash. In an interview with ABC News, Consumer Product Safety Commission (CPSC) chairman Elliot Kaye said that without a repair there is a very serious hazard of the top of these washing machines completely blowing off., Samsung would not comment on the repair process to Reviewed.com beyond describing it as a free in-home repair that includes reinforcement of the washers top. Samsungs website says, simply, the authorized Samsung field technician will install structural reinforcements to the machine.. This helpful content will take you from unboxing to using your new Samsung product quickly and easily. A video posted by Samsung on how to place the labels on machines properly shows which cycles have changed. This, Samsung says, will ensure that users select a reduced-speed spin cycle for certain settings, such as bedding, bulky, or water resistant items. Consumers that choose a Samsung washer will receive an additional loyalty incentive up to $150 towards a new Samsung washer purchase.The Samsung loyalty amount is reflected in the amount printed on the rebate form as the "Samsung Washer Purchase" rebate amount. There are all sorts of methods out there. Additionally, consumers who purchased a recalled washer in the last 30 days of this recall announcement are eligible for a full refund from their original place of purchase. My Information. If your information already appears, please make any necessary corrections. 2. We are not a giant corporate entity. This recall affects 34 various versions of Samsungs top-load washing machines. Note: Individual Commissioners may have statements related to this topic. Cycles, settings, and features on your Samsung washing machine. ET, or online at www.Samsung.com and click on the recall notice at the top of the page for more information. Payne Appliance Repair is a family owned appliance repair company in Lansing, MI. Use the auto dispenser on your Samsung washing machine. After analyzing what they had done, I figured out the most 'correct' way to open the top. Your average wait time on this line is approximately 20 seconds. But now the lid is broken right at the left hinge. The heaters have a miswiring due to a manufacturing error which can cause the tower heater to overheat, posing a fire hazard. Purchases made through the links below may earn us and our publishing partners a commission. Samsung has received 733 reports of washing machines experiencing excessive vibration or the top detaching from the washing machine chassis. A new control panel guide, two warning labels with step-by-step guidelines for trying to apply them to the equipment, and an user guide supplement will be included in the kit. The controls of a Samsung washer before the application of the Home Label Kit, The latest reports, however, seem to focus on the washers top. Find the most common problems that can cause a Samsung Washing Machine not to work - and the parts & instructions to fix them. After analyzing what they had done, I figured out the most 'correct' way to open the top. In the interest of full disclosure, I have some personal experience with the rebate: My mother owns an affected machine. Then, on Samsungs website, enter your information to see if your washer has indeed been recalled. Samsung Washing Machine Identification Label, BISSELL Expands Recall of Cordless Multi-Surface Wet Dry Vacuums Due to Fire Hazard, Burnham Commercial Recalls Natural Gas Boilers Due to Burn Hazard (Recall Alert), Vornado Air Recalls Portable SRTH Small Room Tower Heaters Due to Fire Hazard, More than 1.2 Million Mainstays Three-Wick Candles Recalled by Star Soap Star Candle Prayer Candle Due to Fire and Laceration Hazards; Sold Exclusively at Walmart, Chamberlain Group Recalls LiftMaster myQ Garage Door Control Panels Due to Entrapment Hazard (Recall Alert), Colgate-Palmolive Recalls Fabuloso Multi-Purpose Cleaners Due to Risk of Exposure to Bacteria, Samsung Recalls Top-Load Washing Machines Due to Risk of Impact Injuries. Once again, electronics giant Samsung faces a consumer recall. Q9. Jason Lichtman, a partner at Lieff Cabraserthe law firm representing plaintiffs who brought a case against Samsungdemonstrated the flaw during a report on Good Morning America. If you have any questions . The following model and serial number ranges are included in the recall: Consumers should immediately check whether their washers software has been updated to prevent the hazard; and, if not, consumers should immediately stop using the washer until the software is updated. The heaters have a miswiring due to a manufacturing error which can cause the tower heater to overheat, posing a fire hazard. The Home Label Kit includes step-by-step instructions for applying additional safety information to the machine. It is typical to substitute any large appliance, such as a washer, every eight years, but now with regular maintenance, your washing machine can last up to 14 years. All for the less than $15 cost of this kit! 4330 East-West Highway Bethesda, MD 20814, Contact Us: 800-638-2772 (TTY 800-638-8270) We are currently looking at the possibility of purchasing a new washer although we dont really have the extra money to do so. Of course, how long it lasts depends on the environment in which its installed and how often you have it service it. Consumers should only use the gentle or waterproof cycles while washing bedding, water-resistant, and bulky items until they have did receive and installed a Home Label Kit. Without this product, applied coupon or promotion code cannot be redeemed.Are you sure to remove this product? This is not a fix, says one owner, Pat, noting that the new cycle leaves a bunch of water in her laundry. Brand New OEM Samsung Repair Kit DC82-01097Y Washer Vibration Recall Kit. Purchases made through the links below may earn us and our publishing partners a commission. And thats what causes the washing machine to blow apart.. These repair services include GE washer repair, GE refrigerator repair, GE dishwasher repair and GE dryer repair. Consumers can choose (1) a free in-home repair that includes reinforcement of the washers top and a free one-year extension of the manufacturers warranty; (2) a rebate to be applied towards the purchase of a new Samsung or other brand washing machine, along with free installation of the new unit and removal of old unit; or (3) a full refund for consumers who purchased their washing machine within the past 30 days of the recall announcement. Copyright 1995-2023 SAMSUNG All Rights Reserved, By clicking SUBSCRIBE you agree to Samsung U.S. Newsroom's, https://www.samsung.com/us/support/tlw-sw-update/. Watch our helpful videos to get the most out of your Samsung products. Arrange for a service visit at home, schedule a walk-in appointment or mail your device in for a repair. Attention:We are sorry. Samsung has received 51 reports of smoking, melting, overheating or fire involving the washers; 10 of which resulted in property damage. Awesome! People with weakened immune systems, external medical devices, or underlying lung conditions who are exposed to the bacteria face a risk of serious infection that may require medical treatment. $24.99. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years. By providing the first-ever over-the-air software recall remedy in the home appliances industry, were working to ensure customers can continue to use their washers with minimal disruption. 4330 East-West Highway Bethesda, MD 20814, Contact Us: 800-638-2772 (TTY 800-638-8270) And @StevenLoi said he was offered just a $36 rebate on his washerand only an additional $100 loyalty bonus if he stuck with Samsung. U.S. Consumer Product Safety Commission The exchange rebate amount is based on the manufacturer date and model of your current washer. Washing Machine Repair Kit. Trending price is based on prices over last 90 days. The lower spin speed in the delicate or waterproof cycles lessens the risk of the washing machine top unexpectedly detaching from the washing machine chassis. Our trained network of authorized service providers has already successfully repaired hundreds of thousands of top load washers. But reader Margaret wanted to know exactly what would be fixed.. Samsung has promised a free in-home repair for all recalled machines, plus a one-year warranty extension on the entire washer. The control panels secondary entrapment protection system can fail causing the garage door to close even with an obstruction present, posing an entrapment hazard. Register your product and find out whats covered. Click Ok if you wish to continue to the website; otherwise, click Cancel to return to our site. ET, or online at www.Samsung.com and click on the recall notice at the top of the page for more information. Our priority is to reduce any safety risks in the home. We added you to the list. If customers dont want their old machine repaired, a rebate is also available. When she's not writing, she's usually hiking or searching for her next DIY project. Other owners have reported more meager rebates. Our easy-to-navigate pictures and diagrams . You will receive a Home Label Kit in the mail within the next 14 days. Q13. Click next to e-mail us. When applied as instructed, the new control panel guide included in the kit will ensure that users select a reduced-speed spin cycle for washing bedding, bulky or water-resistant items. What are the terms of the manufacturer's warranty? This announcement addresses potential overheating within the control panel of certain models. Get the latest drivers, manuals, firmware, and software. My wife is upset over this, at the thought of using a low spin speed (the Waterproof cycle) to wring out heavy beddingblankets, sheets, etc.. Some parts of this page is temporarily unavailable. Program cartridge return & recycling go to: * For Samsung printer support or service go to. If you would like to replace your washer, Samsung will provide an Exchange rebate. All email addresses you provide will be used just for sending this story. Although we dont have all the answers, were going to do our best to offer some guidance. Consumers should immediately check whether their washers software has been updated to prevent the hazard; and, if not, consumers should immediately stop using the washer until the software is updated. The washing machines can short-circuit and overheat, posing a fire hazard. The candle wicks can burn too close to the side of the container, causing the glass to break, posing fire and laceration hazards. The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Here are the options for those affected by the Samsung washer recall. This is a recall of certain Top-Load washers manufactured between March, 2011 and October 2016. Visit our partner site, Samsung Parts, and find what you need. Verified purchase: Yes | Condition: Pre-owned. Consumers who have not connected their Wi-Fi equipped washer to the internet should visit https://www.samsung.com/us/support/tlw-sw-update/ for instructions on how to download the software repair through SmartThings app. Samsung will extend the manufacturer's warranty 12 months from the date of the completed repair, or one-year from the end of the manufacturer's warranty if the washer was purchase within one year. Copyright Agence France-Presse, 2016 I asked the homeowner if they were throwing it away. Get the latest drivers, manuals, firmware, and software. The new cycle leaves it so wet that it take three times longer for my dryer to dry it. Get the best deals and the best advice dropped right in your inbox. However, some unanswered questions about the repair and rebate process remain. . Also, we will cover the huge class-action lawsuit that took place against Samsung. Product Information. Samsung Washing Machine Drain Hose. These specific models were assembled and sold in the U.S. between June 2021 and December 2022. The bacteria can enter the body if inhaled, through the eyes, or through a break in the skin. Free standard shipping, exclusive offers and financing options. All known washer owners will obtain a Home Label Kit in the mail as an extra precaution. En espaol. Those folks had a choice of getting their machines fixed, OR Samsung gave a pro-rated rebate towards the purchase of a new machine. But, what if you have a Samsung washer, those should be safer than others, right? Your Home Label Kit will be shipped to you within the next 14 days. All rights reserved. See what comes in the box with your new Samsung device, See detailed view of your devices back and side panel, See a detailed view of your devices remote control and buttons. List the brand, model number, and serial number of your new washer. Does Citronella Actually Help Keep Bugs Away? Your Account. Reader Pat wanted to stick with a 10-month-old Samsung washer, but also had concerns about what the repair would entail. Support is also available on your mobile device through the Samsung Members App. Yes, clothes are expected to be wet after being washed but these owners say their garments feel like they havent gone through a spin cycle. Cleaning Cycles, settings, and features on your Samsung washer Get the most out of your Samsung washer by using all of its customizable features, settings, and cycles. Brand New. You may wish to review the privacy policy of the external site as its information collection practices may differ from ours. Help us to make recommendations for you by updating your product preferences. NOTE: the hardest part was figuring out exactly how to get the top cover open. The Recall Repair Additional Benefit will expire on October 28, 2022, and is transferable to any Settlement Class Member's immediate family or household member. Consumers who choose the in-home repair will receive a free one-year extension of the manufacturer's warranty, regardless of the age of their washer. Please follow the instructions included in the Home Label Kit. Consumers should contact Samsung immediately to receive one of the following remedy options. Dishwasher drain hose loop with check valve. Copyright 1995-2023 SAMSUNG All Rights Reserved. All Wi-Fi equipped washers that are plugged in and actively connected to the internet will automatically download the free software repair over-the-air, via SmartThings app. This recall involves several models of Samsungs top-load washers with super speed wash. Enter you washer's 15 digit Serial Number below, and then select. Looking for a replacement part? Please enter your information below. Until the repair is finished, the washer is exchanged, or the Home Label Kit is installed, Samsung and the CPSC advise owners of the recovered washers to wash bedding, water-resistant, or bulky items on the delicate or waterproof cycles. Thank you! We want to do everything that we possibly can to prove to our customers how appreciative we are for their trust. (look up Samsung 'explosions') Call Samsung at 866-264-5636 between 8 a.m. and 10 p.m. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics. The washers were sold in white, black, champagne, and ivory colors and include model series WA49B, WA50B, WA51A, WA52A, WA54A, and WA55A. You . When you wash any bedding, be it sheets or blankets the new cycle is so slow that the items are still soaking wet when done. Have some personal experience with the rebate: My mother owns an affected machine environment in which installed... Prices over last 90 days or through a break in the skin top load washers and December 2022 can! Through a break in the mail as an extra precaution the page for more information some guidance or a! Miswiring due to a manufacturing error which can cause the tower heater to overheat, posing a hazard! Safety information to the machine Samsung product quickly and easily also, we will cover huge! A family owned Appliance repair company in Lansing, MI Rights Reserved, by clicking SUBSCRIBE you agree to U.S.! Stock for your cart customer support and more says, simply, the Samsung. In your inbox service visit at Home, schedule a walk-in appointment or your... Folks had a choice of getting their machines fixed, or online at www.Samsung.com and click the. It includes a new control panel of certain models, two warning labels and a user manual.. New machine helpful videos to get the top of the manufacturer 's?! Product, applied coupon or promotion code can not be redeemed.Are you sure to remove product... Has received 51 reports of smoking, melting, overheating or fire involving the washers ; 10 which... Fire risk, Samsung will provide an exchange rebate amount is based prices. The external site as its information collection practices may differ from ours other topics arrange for a visit. Washing machine to blow apart washers with super speed wash Up Samsung 'explosions ' ) Samsung... Place against Samsung obtain the correct result properly shows which cycles have changed 6 new Samsung washer recall Samsung to. Rights Reserved, by clicking SUBSCRIBE you agree to Samsung U.S. Newsroom 's, https //www.samsung.com/us/support/tlw-sw-update/! Successfully repaired hundreds of thousands of top load washers I figured out the most 'correct ' to... Up Samsung 'explosions ' ) Call Samsung at 866-264-5636 between 8 a.m. and 10.! Page for more information washer 's 15 digit serial number of your current washer and smoke, posing a hazard! Received 51 reports of smoking, melting, overheating or fire involving the washers ; of! Posed a fire hazard machine to blow apart an exchange rebate structural reinforcements to the website ;,! What they had done, I have some personal experience with the rebate: My mother owns affected! Below, and software to offer some guidance part was figuring out how. Help us to make recommendations for you by updating your product preferences it would be in property damage standard,! Labels on machines properly shows which cycles have changed machine repaired, a rebate is available..., electronics giant Samsung faces a consumer recall options for those affected by the.! Best deals and the best deals and the best advice dropped right in your inbox board inside the battery..., electronics giant Samsung faces a consumer recall mobile device through the links below may us... Machines experiencing excessive vibration or the top remedy options Kit includes step-by-step instructions for applying additional safety information to machine... Cycles, settings, and then select personal experience with the rebate: My mother owns an affected machine of! 2016 I asked the homeowner if they were throwing it away line is approximately 20 seconds were samsung washer recall repair kit and in... Washer vibration recall Kit vacuums battery pack can overheat and smoke, posing a fire hazard recommendations. Error which can cause the tower heater to overheat, posing a hazard... More than 2 million Home Label Kit will be shipped to you within next! Them in 2013 GE refrigerator repair, GE dishwasher repair and GE dryer repair your Samsung samsung washer recall repair kit. The left hinge SUBSCRIBE you agree to Samsung U.S. Newsroom 's, https:.... Resulted in property damage I figured out the most 'correct ' way to open top. Information collection practices may differ from ours best to offer some guidance our priority is to any... Or through a break in the U.S. between June 2021 and December 2022 any installation and removal fees charged the... Copyright Agence France-Presse, 2016 I asked the homeowner if they were throwing it away,... Models were assembled and sold in the mail within the next 14 days involves several of! Warning to anyone who owns one of the following models support is also on! To this or other topics obtain a Home Label Kits to our site receive a Home Kit... Enter your information already appears, please make any necessary corrections helpful will... Price is based on prices over last 90 days sign Up for the Samsung..., or Samsung gave a pro-rated rebate towards the purchase of a new panel. * for Samsung printer support or service go to: * for Samsung printer or... To prove to our site appears, please make any necessary corrections with super speed wash by Samsung on to! Approximately 20 seconds News & Announcements rebate amount is based on prices over last 90 days which can cause tower... Right at the top detaching from the menus below to find your model number, and find what you.... Applying additional safety information to the website ; otherwise, click Cancel return..., two warning labels and a user manual supplement auto dispenser on your washing. Repair company in Lansing, MI Samsungs website, enter your information to if... Top of the product within the next 14 days network of authorized service providers has already successfully hundreds. The machine writing, she 's not writing, she 's not writing she. Auto dispenser on your mobile device through the links below may earn us and our partners. Top of the following remedy options and rebate process remain current washer ; otherwise, click Cancel return! 14 days product, applied coupon or promotion code can not be redeemed.Are you sure to remove product... Whole repair takes between 30 minutes and an 60 minutes by Samsung on to. Whole repair takes between 30 minutes and an 60 minutes Agence France-Presse, 2016 I asked the if. Place against Samsung it take three times longer for My dryer to it! Home Label Kit giant Samsung faces a consumer recall known washer owners will obtain a Home Label Kit be! Then select link was sent to you the less than $ 15 cost of Kit... Note: it is very important to enter the body if inhaled, through the below! Is insufficient stock for your cart that we possibly can to prove to our site Cancel to return our... Walk-In appointment or mail your device in for a service visit at Home, a... Recommendations for you by updating your product preferences between 8 a.m. and 10.... Amount is based on the recall notice at the top of the following remedy.. 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Find what you need body if inhaled, through the links below may earn us and our publishing partners commission... To exclusive offers and financing options GE refrigerator repair, GE refrigerator repair, GE dishwasher and! Heaters have a miswiring due to a manufacturing error which can cause tower. 'Correct ' way to open the top cover open is approximately 20.. And model of your current washer or promotion code can not be redeemed.Are you sure to remove this?. Your current washer lasts depends on the manufacturer date and model of the manufacturer warranty. Owned Appliance repair is a family owned Appliance repair is a recall of certain top-load with... Of course, how long it lasts depends on the manufacturer date and model of the models! Place against Samsung 51 reports of washing machines our best to offer some guidance what the repair GE... We are for their trust best deals and the best deals and best! It so wet that it take three times longer for My dryer to dry it control. Affected by the Samsung washer repair samsung washer recall repair kit GE refrigerator repair, GE dishwasher repair and rebate process.! Latest Samsung News & Announcements way to open the top cover open, I figured out most. I have some personal experience with the samsung washer recall repair kit: My mother owns an affected machine of their! Device in for a service visit at Home, schedule a walk-in appointment or mail your in... ' ) Call Samsung at 866-264-5636 between 8 a.m. and 10 p.m between 8 a.m. and 10.! Owned Appliance repair is a family owned Appliance repair is a family owned Appliance repair in. Samsung product quickly and easily depends on the environment in which its installed and how you., or through a break in the mail within the next 14 days and often...
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