Of course, I called to get to the bottom of it and the manager knew what she tried to pull. Only two items were delivered. So I had to get in my car and drive there just to speak to someone. I'll never but thir product again. I paid for the furniture over a month ago and despite numerous attempts to speak with literally anyone, I still have not been contacted. Ashley's furniture do not put their customers first and I will definite be reporting to the BETTER BUSINESS Bureau. With simple small payments we can help you with all your home furnishings! With a staff of friendly.people his ability to go the extra mile speaks highly to his professional skill of being a great customer service worker. Now its our responsibility to contact the delivery department. There were soo many other mishaps that if I were to listed them this would go from a review to a pamphlet Save yourself the time and aggravation. Is this how salespeople and alleged store managers are trained? The first worker they sent repaired the wall damage but made the floor damage worse so I asked him to stop.
I say this is the only one we want but need to think. No apologies, I'm out of luck and have to wait 2 more weeks for my furniture to arrive-- that's over 2 months! Long story short, i was lied to by 12 different people and ended up finding a company to pick up the couch for me. She checks and says, "it looks like that isn't attached to your order, so I will attach it now". Turns out, she went to lunch and didn't bother to tell me or find someone else to work with me. I ended up having to go back and get the mattress (which they sneakaly switched it out to the first bag of springs). no one did .
Got it on schedule, confirmed going to have someone meet them at the house since we were working. Extremely disappointment with our brand new bed frame because it makes terrible metallic squeaking sounds every time it is used. Melinda said we could get reimbursed for delivery, as the mistake wasn't ours & we weren't the angry customers. Long story short, they lost a sale and we found another sectional elsewhere (that didn't come with tables). not worth it. Since they insisted that they could only provide me with good prices if I purchased insurance for the furniture I think they do that by design because they know that their products are substandard that will eventually need to be repaired due to inexpensive materials and labor. Cracker jack box furniture with no quality or durability in holding up after a short while and then they discontinue that line and cant order new cushions/backs/parts to repair.
It was an immediate change in attitude. I will never go back to this location and corporate/management should really handle their employees/sales. Not so! I called my salesman and he said his manager would approve the credit. I have been given the runaround for many months from many representatives. I had to take a day off work. See store for details. My husband called the store and was assured the other part of the frame would be delivered on Thursday. Hate this business model of pass the buck. They re-ordered and I was told delivery would be 12/24/19 but of course, that didn't happen. Read the Reviews FIRST before purchasing!
We lost 2 days of our 7 day vacation waiting around for these clowns.
Information Accuracy - We strive to provide accurate, up to date product information, but there may be slight differences between our website and store.
It is now in the hands of fair trading. Prices are extremely competitive. By now I'm more than PISSED. I tried to cancel my order with the receptionist who explained that only a manager can cancel orders.
After sleeping on the floor for 3 days, I emailed the DM, who called and said he'd provide gift cards to compensate me for all of this. We feel like we have been lied to." What the heck. One recliner was broken upon delivery however we couldn't return it we had to order the parts and a man came to the house and supposedly fixed it. Kestrel Exclusive Sofa Chaise - SKU #AFHS-1810218 on AshleyHomeStore's Website Delivered December 2020 and only lightly used. How convenient that they put that clause into the small print of the contract. We bought a Bed from Ashley. It is July 2216 days after deliveryand not only are all four drawer guides broken but the material is sagging on the backs and the cushion filling is flattening and sagging, my brand new couch looks at least a year old. No rips of damage of any kind, in perfect condition, pet/smoke/kids - free home. I understand the point is to make a sale but you should never try to force a customer into a big purchase by double teaming them. It was pricey but was reassured I could get a line of credit to help. For Orders totalling less than $699, a special handling fee may be applied. but he didn't. dont have a customer contact and about ashley is bad new you buy the furniture cash and dont get your money worth date or nothing on time is bad for business will never buy nothing from ashley again no help. Don't shop here. it was already 6 days sleeping in the couch, not sleeping, my wife crying and very frustrated she was not getting any rest! Call the main line and the reps tell you they cannot do a thing, that I have to go into the store. Oh you know what? They sent another worker who said the damage was too extensive for him to fix on his own. Me and my family had the worst experience and traumatizing moment with Ashley home store in Emeryville Ca. It kept telling me the store was closed which it wasn't. I did not take well to this and explained to her that the problem is not from something we did and a mistake by their team and we got reprimanded like some children speaking loud. They already made me loose 2 weeks of my life and my job waiting and waiting with different storys everytime! I guess they have a 15 minute window left? It sits on the front porch after 3 days! A few weeks later I went back to the store to change my delivery date and the Hispanic girl said she fixed the date. Perfect since we were having family over. She refused delivery. My bed has been on the floor now for 2 weeks. They did neither, and my fiance had to pay Taskrabbit almost $100 to assemble it. Mary Ann was very friendly and helpful. The salesperson, however, directed me over to large screen to look at the options online, but I insisted that swatches are a must.
We spent over $3,000 on this set. Let me assure you it was a lose-lose situation. Their communication is lacking. I stopped here looking for bedroom furniture over the Black Friday holiday and was extremely disappointed in the customer service and the overall air of simply make a sale that surrounded my visit. I go back in, try to cancel again. First off they was coo, tried to be helpful.
I ordered 5 pieces of furniture on line on 6/1/2020. I even purchased the extra warranty but that was just a waste of money. I was greeted upon entrance into the store with a smile and so many choices. Horrible customer service. 3) He blatantly miscommunicated that the entire store was 50% off. Now we have to jump through hoops again to be home. She informed me that the order was voided on the 12/12 and should expect a refund back into my mom's card with in 5 business days. I myself will report them to the BBB.
Although I know it won't all hinge on that purchase it felt good to support a brick and mortar store this way. There weren't that many bar stools on display, so the salesperson told me to look at the kiosk screen to see additional options.
He helped us pick out beautiful couches & a very elegant looking kitchen table set. After getting the product, a technician was scheduled a month out to fix what was delivered, and now I just received news that needs to be rescheduled as well. 2:30 passed and I had heard nothing. The Couch Is Now 3 Months Old The 2 Armless Peices The Cushions Are All Worn And Frayed I Called No Return Phone Call I Called The Proptection Plan I Purchased And They Said I Wam Not Covered Meanwhile I Was Told Get The Protection Plan And It Covers Everything. 1 hour minimal time on hold.
He explained that one item would be later than the rest, but we went ahead with the purchase. While it's nice that they greet you when you come in unlike other places where you cant find a rep to help you and they have a nice selection at reasonable prices I would NOT recommend this place. We have been in contact with everyone, and only received the run around. 1- was waiting for 30min for them to find cost code. For ALL Orders Over $1500, call for extra SAVINGS! It didnt make any difference. Our in-house experts can help you plan and design. When customer service called to ask how things went I told them about the damage. I get home and what was my surprise! !contact : 416-743-7700 or 416-740-2379, Beautiful off white Ashley furniture sectional couch, Ashley furniture sectional couch with 9 pillows, Now Delivering to Brantford - Brand New Ashley Sectional - Payment Plan, Brand New Ashley Sectional Couch - Payment Plan, Brand New Ashley Sectional - Payment Plan. I thought, great, I will have it all by Thanksgiving as the estimated shipment for the UPS items was 11/25. I have never received from any other furniture store anything like this. She gave me a printout of the "confirmation" A few weeks later still no cushions, so I call back. I am 72 and slightly disabled. When I called about this issue, no one knew what to do in customer service. Same thing with the dresser and chest white spots like when something was hastily prepared bc it wasnt dry yet. I ended up buying a couch, mattress and box spring (from online) and Kevin mentioned a warranty that would cover anything and EVERYTHING. Yes this was my experience I just want to put out there buyer beware. Damaged furniture and nonexistent costumer service, Bad customer service / management/ furniture, Terrible design, poor quality, horrible customer service. In 2019 we bought a loveseat and mattress set from Ashley. From the manager to the customer service rep, to the way they run their businessjust CRAP. Ashley Furniture is known for their moderately priced furniture and their wide variety of products. Highly recommend Ashley!! I ordered a small dining set on August, 2020, they told me to wait until the end of October, I agreed, nothing happened, I try to contact the store over the phone, they never answered, they don't send you and email or call you to tell you about the delay, so I had to go to store to know the status of my order, they told me there was a delay and that now the delivery day would be November 8th, 2020, of course nothing happened, the salesperson Donna Whelan gave me her card with her cell phone number and she never answered either, I came back to store on November 12th, 2020, the manager came over and told me that now the delivery day would be November 29th and that he was not sure that could happened, so irresponsible. The ONLY guarantee Ashley has is to NOT return all of your money if youre not completely satisfied. I created a home office environment, to allow me to focus and work productively, now Im forced to use my kitchen table with countless interruptions all day for the fourth day and counting. !Signature designs by Ashley!! Hey not my problem I came in to spend a few thousand dollars on some livingroom furniture and a bedroom set but I guess another company is deserving of business. Like how are you going to charge us for delivery of a bed we were no longer interested in? Buy online and pick up today! They have lost a customer for life. Early 2020 the padding under the fabric of the non removable cushions started shifting and the sofas squeaked when reclining. Ashley's price selection is wider than other stores with a range from around $650 - $4,500+. We did not deserve this to happen to me and my family! NEVER, NEVER WILL I BUY FROM THE COMPANY-AMERICAN MADE OR NOT. I was very polite in every visit and simply asked them to cancel my entire order and pick partially delivered furniture. After many calls they told me to send it back by any of whom I want to use.
It took a Yelp review to get in contact with Ashley Furniture and since they still will not take my calls I hope this helps. We ordered a living room set in February and it was backordered and we couldn't have it delivered until May 6th. Delivery was on time and it is now considerably smartening up the guest / gaming room where we live in San Francisco. Information Accuracy - We have taken great care to provide you with information that is accurate and useful. I met with Francisco and he took me to the section of the store where they had desks (very low demand piece of furniture in general) and I found one that fit perfectly. The delivery company stayed 9 minutes total. Horrendous. We called the store to complain and Sami the salesperson who helped us said that we should have an old set to sleep on while they get us the rest of the bedroom (God knows when) , this salesperson is absolutely out of her mind to decide for us where and how to sleep at night . So, I received a couch, that's still on its back, no legs, and zero concern by Ashley Furniture. The clerk on the phone seemed helpful but and told me the order was cancelled. My bed is currently sitting on the floor with the headboard leaning against a wall which is dangerous. Ashley design. We were promised a delivery date of 1 week from purchase, but it looks like it is going to be closer to one month. I asked when, they said when Crystal was around. Adding to Ashleys deception concerning the truck story, Ashley now confirms that I have no pending order! Sales manager treated us horrible as if we were some idiots who do not know what is good. That is not at all why I am giving one star. Finally made a break for it. We spent more money than we wanted and got "higher quality" furniture than we'd ever purchased in the past. Now, this took face-timing a coworker to issue a simple refund. Order number 310940340 & 310940330, We bought furniture, in store, on Feb. 6, 2021, during a President's Day Sale. please do not, i repeat do not, order from this store.
I say this is the only one we want but need to think. No apologies, I'm out of luck and have to wait 2 more weeks for my furniture to arrive-- that's over 2 months! Long story short, i was lied to by 12 different people and ended up finding a company to pick up the couch for me. She checks and says, "it looks like that isn't attached to your order, so I will attach it now". Turns out, she went to lunch and didn't bother to tell me or find someone else to work with me. I ended up having to go back and get the mattress (which they sneakaly switched it out to the first bag of springs). no one did .
Got it on schedule, confirmed going to have someone meet them at the house since we were working. Extremely disappointment with our brand new bed frame because it makes terrible metallic squeaking sounds every time it is used. Melinda said we could get reimbursed for delivery, as the mistake wasn't ours & we weren't the angry customers. Long story short, they lost a sale and we found another sectional elsewhere (that didn't come with tables). not worth it. Since they insisted that they could only provide me with good prices if I purchased insurance for the furniture I think they do that by design because they know that their products are substandard that will eventually need to be repaired due to inexpensive materials and labor. Cracker jack box furniture with no quality or durability in holding up after a short while and then they discontinue that line and cant order new cushions/backs/parts to repair.
It was an immediate change in attitude. I will never go back to this location and corporate/management should really handle their employees/sales. Not so! I called my salesman and he said his manager would approve the credit. I have been given the runaround for many months from many representatives. I had to take a day off work. See store for details. My husband called the store and was assured the other part of the frame would be delivered on Thursday. Hate this business model of pass the buck. They re-ordered and I was told delivery would be 12/24/19 but of course, that didn't happen. Read the Reviews FIRST before purchasing!
We lost 2 days of our 7 day vacation waiting around for these clowns.
Information Accuracy - We strive to provide accurate, up to date product information, but there may be slight differences between our website and store.
It is now in the hands of fair trading. Prices are extremely competitive. By now I'm more than PISSED. I tried to cancel my order with the receptionist who explained that only a manager can cancel orders.
After sleeping on the floor for 3 days, I emailed the DM, who called and said he'd provide gift cards to compensate me for all of this. We feel like we have been lied to." What the heck. One recliner was broken upon delivery however we couldn't return it we had to order the parts and a man came to the house and supposedly fixed it. Kestrel Exclusive Sofa Chaise - SKU #AFHS-1810218 on AshleyHomeStore's Website Delivered December 2020 and only lightly used. How convenient that they put that clause into the small print of the contract. We bought a Bed from Ashley. It is July 2216 days after deliveryand not only are all four drawer guides broken but the material is sagging on the backs and the cushion filling is flattening and sagging, my brand new couch looks at least a year old. No rips of damage of any kind, in perfect condition, pet/smoke/kids - free home. I understand the point is to make a sale but you should never try to force a customer into a big purchase by double teaming them. It was pricey but was reassured I could get a line of credit to help. For Orders totalling less than $699, a special handling fee may be applied. but he didn't. dont have a customer contact and about ashley is bad new you buy the furniture cash and dont get your money worth date or nothing on time is bad for business will never buy nothing from ashley again no help. Don't shop here. it was already 6 days sleeping in the couch, not sleeping, my wife crying and very frustrated she was not getting any rest! Call the main line and the reps tell you they cannot do a thing, that I have to go into the store. Oh you know what? They sent another worker who said the damage was too extensive for him to fix on his own. Me and my family had the worst experience and traumatizing moment with Ashley home store in Emeryville Ca. It kept telling me the store was closed which it wasn't. I did not take well to this and explained to her that the problem is not from something we did and a mistake by their team and we got reprimanded like some children speaking loud. They already made me loose 2 weeks of my life and my job waiting and waiting with different storys everytime! I guess they have a 15 minute window left? It sits on the front porch after 3 days! A few weeks later I went back to the store to change my delivery date and the Hispanic girl said she fixed the date. Perfect since we were having family over. She refused delivery. My bed has been on the floor now for 2 weeks. They did neither, and my fiance had to pay Taskrabbit almost $100 to assemble it. Mary Ann was very friendly and helpful. The salesperson, however, directed me over to large screen to look at the options online, but I insisted that swatches are a must. We spent over $3,000 on this set. Let me assure you it was a lose-lose situation. Their communication is lacking. I stopped here looking for bedroom furniture over the Black Friday holiday and was extremely disappointed in the customer service and the overall air of simply make a sale that surrounded my visit. I go back in, try to cancel again. First off they was coo, tried to be helpful.
I ordered 5 pieces of furniture on line on 6/1/2020. I even purchased the extra warranty but that was just a waste of money. I was greeted upon entrance into the store with a smile and so many choices. Horrible customer service. 3) He blatantly miscommunicated that the entire store was 50% off. Now we have to jump through hoops again to be home. She informed me that the order was voided on the 12/12 and should expect a refund back into my mom's card with in 5 business days. I myself will report them to the BBB.
Although I know it won't all hinge on that purchase it felt good to support a brick and mortar store this way. There weren't that many bar stools on display, so the salesperson told me to look at the kiosk screen to see additional options.
He helped us pick out beautiful couches & a very elegant looking kitchen table set. After getting the product, a technician was scheduled a month out to fix what was delivered, and now I just received news that needs to be rescheduled as well. 2:30 passed and I had heard nothing. The Couch Is Now 3 Months Old The 2 Armless Peices The Cushions Are All Worn And Frayed I Called No Return Phone Call I Called The Proptection Plan I Purchased And They Said I Wam Not Covered Meanwhile I Was Told Get The Protection Plan And It Covers Everything. 1 hour minimal time on hold.
He explained that one item would be later than the rest, but we went ahead with the purchase. While it's nice that they greet you when you come in unlike other places where you cant find a rep to help you and they have a nice selection at reasonable prices I would NOT recommend this place. We have been in contact with everyone, and only received the run around. 1- was waiting for 30min for them to find cost code. For ALL Orders Over $1500, call for extra SAVINGS! It didnt make any difference. Our in-house experts can help you plan and design. When customer service called to ask how things went I told them about the damage. I get home and what was my surprise! !contact : 416-743-7700 or 416-740-2379, Beautiful off white Ashley furniture sectional couch, Ashley furniture sectional couch with 9 pillows, Now Delivering to Brantford - Brand New Ashley Sectional - Payment Plan, Brand New Ashley Sectional Couch - Payment Plan, Brand New Ashley Sectional - Payment Plan. I thought, great, I will have it all by Thanksgiving as the estimated shipment for the UPS items was 11/25. I have never received from any other furniture store anything like this. She gave me a printout of the "confirmation" A few weeks later still no cushions, so I call back. I am 72 and slightly disabled. When I called about this issue, no one knew what to do in customer service. Same thing with the dresser and chest white spots like when something was hastily prepared bc it wasnt dry yet. I ended up buying a couch, mattress and box spring (from online) and Kevin mentioned a warranty that would cover anything and EVERYTHING. Yes this was my experience I just want to put out there buyer beware. Damaged furniture and nonexistent costumer service, Bad customer service / management/ furniture, Terrible design, poor quality, horrible customer service. In 2019 we bought a loveseat and mattress set from Ashley. From the manager to the customer service rep, to the way they run their businessjust CRAP. Ashley Furniture is known for their moderately priced furniture and their wide variety of products. Highly recommend Ashley!! I ordered a small dining set on August, 2020, they told me to wait until the end of October, I agreed, nothing happened, I try to contact the store over the phone, they never answered, they don't send you and email or call you to tell you about the delay, so I had to go to store to know the status of my order, they told me there was a delay and that now the delivery day would be November 8th, 2020, of course nothing happened, the salesperson Donna Whelan gave me her card with her cell phone number and she never answered either, I came back to store on November 12th, 2020, the manager came over and told me that now the delivery day would be November 29th and that he was not sure that could happened, so irresponsible. The ONLY guarantee Ashley has is to NOT return all of your money if youre not completely satisfied. I created a home office environment, to allow me to focus and work productively, now Im forced to use my kitchen table with countless interruptions all day for the fourth day and counting. !Signature designs by Ashley!! Hey not my problem I came in to spend a few thousand dollars on some livingroom furniture and a bedroom set but I guess another company is deserving of business. Like how are you going to charge us for delivery of a bed we were no longer interested in? Buy online and pick up today! They have lost a customer for life. Early 2020 the padding under the fabric of the non removable cushions started shifting and the sofas squeaked when reclining. Ashley's price selection is wider than other stores with a range from around $650 - $4,500+. We did not deserve this to happen to me and my family! NEVER, NEVER WILL I BUY FROM THE COMPANY-AMERICAN MADE OR NOT. I was very polite in every visit and simply asked them to cancel my entire order and pick partially delivered furniture. After many calls they told me to send it back by any of whom I want to use.
It took a Yelp review to get in contact with Ashley Furniture and since they still will not take my calls I hope this helps. We ordered a living room set in February and it was backordered and we couldn't have it delivered until May 6th. Delivery was on time and it is now considerably smartening up the guest / gaming room where we live in San Francisco. Information Accuracy - We have taken great care to provide you with information that is accurate and useful. I met with Francisco and he took me to the section of the store where they had desks (very low demand piece of furniture in general) and I found one that fit perfectly. The delivery company stayed 9 minutes total. Horrendous. We called the store to complain and Sami the salesperson who helped us said that we should have an old set to sleep on while they get us the rest of the bedroom (God knows when) , this salesperson is absolutely out of her mind to decide for us where and how to sleep at night . So, I received a couch, that's still on its back, no legs, and zero concern by Ashley Furniture. The clerk on the phone seemed helpful but and told me the order was cancelled. My bed is currently sitting on the floor with the headboard leaning against a wall which is dangerous. Ashley design. We were promised a delivery date of 1 week from purchase, but it looks like it is going to be closer to one month. I asked when, they said when Crystal was around. Adding to Ashleys deception concerning the truck story, Ashley now confirms that I have no pending order! Sales manager treated us horrible as if we were some idiots who do not know what is good. That is not at all why I am giving one star. Finally made a break for it. We spent more money than we wanted and got "higher quality" furniture than we'd ever purchased in the past. Now, this took face-timing a coworker to issue a simple refund. Order number 310940340 & 310940330, We bought furniture, in store, on Feb. 6, 2021, during a President's Day Sale. please do not, i repeat do not, order from this store.