from my credit card back. Had my retired father not been specifically watching out for this delivery, IT WOULD HAVE BEEN STOLEN. Ruined in less than a year and a half. A website status check is now in progress to see whether the louisvuitton.com site is down or not. THIS WAS MY FIRST AND LAST.
I tried calling the customer service and it took me a day to reach someone. We complained about this several times and! Did someone painted the walls? Zojuist. I miss stalking the website, lol. This is especially thanks to perfect Product Page UX performance, but Louis Vuitton is impeded by broken Customer Accounts and poor Cart & Checkout. Promised bag would be ready on 2/18, called to get update, person on the phone had NO IDEA what the status was but someone would call me from the store. I'm on the phone with their customer service now trying to cancel 3 of the orders. I've not had problems with other websites so I don't think it's my computer. Today is now the 4th business day & I decided to call and get an update on my return & reshipment. 
Restart computer: remember that sometimes the most obvious solution is the best solution. With 7.4 billion people on earth I guess they feel that there is enough customers to replace the ones that are unsatisfied. NO RESPONSE. The girl who answered the call said she had no information. I was planning to buy a different bag down the road when I had an income again as I used to love the bag however after this awful experience, I'll be taking my hard earned pay check to another company. Im frustrated and angry. I reached out to client services, messenger and Twitter and theyre only apologetic and nothing else. At UPS, they charged me $3.50 to print the return label. I'm sure you've succeeded by now because that was a few days ago. Clearly, the 6-key holder was 1) stolen 2) not placed in the orange box. After calling customer service again, they stood by their answer and could not explain why I was given differing opinions. I tracked the bag online and there was a note saying it could not be repaired and to call for further details. Our content is intended to be used for general information purposes only. What to do, if the site is up for everyone else. Mario ** at Client Services (TX) is phenomenal, I highly recommend his services. I was attempting to ascertain whether a certain size of boot was available. My husband ordered Speedy 30 bag for me as a birthday gift to be shipped to our house. They really need to fix some of their bugs. I took my purse in for repair only to get it home and noticed that my lock was missing off my purse. It is way too expansive to pay AUD2530 bag that cant last for 20 days. I will never make another purchase from Louis Vuitton ever again. After 1 day of not hearing back I called them to follow up. I was shocked! I wonder if Im also going to sign for the other 3 items or is the delivery driver treating his wife to some nice goodies on my behalf. All right reserved. Glad you were able to sort it out. Its your rensponsibility.". Code samples, demos, and key stats for usability. The SA took pictures and told me that she'd call me back after she's had the chance to contact the repair department for assessment. After trying for 16+ days to place an order for 4 items, I am no longer a customer. after a week complaining STILL NOT RETURNED TO US. I have never had to wait 2 months for an order to ship. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Ive spoken to 5 different customer service reps - placed the order online 6 separate times - chatted online with customer service at least 6 times (each time I attempted to place the order) and have sent countless emails with nothing but frustration as a result. Every day I sent emails with complains but NO ACTION!!! Yes I had that error msg before. I had asked on two accounts for the manager of customer services to contact me, to no avail! Ping may be disabled on host by the sysadmin. I don't even touch my bag with wet hands! To check this site's status instantly at a later time, bookmark this page. This is so unacceptable on many levels. Waited almost 2 weeks for the delivery and when I got the item the bottle is not sealed well, the sprayer tip is out of place and the perfume leaked on the tub. After months of trying to locate an item she was able to get it for me. I didnt left the house. What is the Hype about? The sales personnel said he cant do much about it! Called support and they couldnt replicate. Upon opening the box, the bag was stuffed into a really smaller box causing the bag to bend in numerous places right in the middle of the bag. I was trying to clean it with a towel and some Water and it doesnt seem to. They nor I can call the store during this time of year. Good bye Louis Vuitton! 5. I received an email a week ago 16th June, saying my bag was ready for collection. Is over $1000 I need to be. Really??!!! Hmm that's odd.. They asked me to send photos about three different times and after about 6 weeks of back and forth with them they stated that the peeling was caused by me.
"IT HAPPENS ALL THE TIME!!" I walked in with the bag and a gentleman asked if he could help. The only reason I gave it a 2 star vs 1 is because the quality of the products is quite good regardless of this error but there is definitely a problem with this company internally and the culture seems to be one of entitlement and I dont care or dont want to do much more work then I have to attitude. And I have had some for 30 years. We were there to return and exchange the bag which was never touched. when it arrived it was an empty box no bag, no shipping label nothing, but the UPS box was sealed, which tells me Louis Vuitton never put the bag in there to begin with. I guess its buyer beware but you dont think that you will have a issue when you spend this kind of money on a bag. We attempted to purchase a key holder from the LV online store. The truth is that they do not! I insisted to lodge a complaint, They have send a quotation about my complaint. I was becoming incensed with the standard of service. Press J to jump to the feed. Who would be happy to get a leaked bottle of perfume you paid in full!!! Hoping whatever it is gets sorted quickly. This profile has not been claimed by the company. Cant get past the Payment section using a variety of credit cards, even willing to use PayPal. If you must have an LV item only go to the store. Tried it on the website, App and Even another Laptop any guesses what that is?
Ive called and told them about it, but they didnt seem interested in fixing it. Just a paper outlining Exchanges and Returns & advising me to contact the 1-800 number which I did.
I explained everything to him. They are supposed to respond within 7 business days. 22 pages of Louis Vuittons e-commerce site, marked up with 255 best practice examples: Shipping Address + Delivery & Shipping Methods + Billing Address + Gifting. So here we are now, waiting for my exchange but needing to go through the purchaser who will get all the correspondence via email. Finally, coming from The Netherlands, I went back to that very shop in Santa Monica California And it took me again almost a week to GET MY OWN MONEY BACK!!! She didn't know why it couldn't be repaired and wasn't sure what the protocol was for someone else picking up the bag. UNREAL! It was addressed to Amber ** (client services) from ** (client services). There was a platform problem (axon owns it) that disabled millions of web sites' abilities to do certain tasks. The store Cynthia ** sided with her and publicly shamed us. Sign up to receive our free weekly newsletter. Client bough it from a Louis Vuitton Store 5th ave two years ago. She then advised that unfortunately I would need to go to UPS & get the label printed & returned, She also did say that it would take 3-4 business days after the product was confirmed received that they would be shipping out my new bag. Isn't it? Copyright 2022 Consumers Unified LLC. Georgina ** and Cynthia ** told us the Bag was damaged and first Georgina mentioned she saw the pocket stretch inside, I told her my husband got the bag last night and we are here in the morning to return and exchange. Cant wait to receive my new item, thanks again Tia. BUT Ive had several authorizations made on my account for the products that I dont have & havent been sent. I am still wondering, does the brand work on no ethics, no moral values and no principles. This will definitely play a role in my decision on my next purchase. Frustrated at this point, I asked for more information on why. Thats not possible.. You paid 3.600 for a bag because you think that you will have it for life time and with the slightest it destroyed. I bought a Mtis a month ago from Miami and am happy with it. Each person has had a different wording of the same excuse, Oh Im so sorry, I dont know why youre having so many problems. I was debating between a YSL bag and a LV one and it looks like I made a poor choice with my 3k. Fortunately no bird peed on the bag at any Of the the three times that I took it out because maybe it could melt on the street. She said maybe they were afraid the plastic would crack more and they didn't want to damage the purse more in case it made it worse. A link has directed you to this review. To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page. I recently noticed that the bag had "CRACKS" around the zipper.. Forgive me if my English doesnt make sense easily.
I put the bag away and not even 3 months later it became worst. I left the store in tears because we spent so much money to be told the bag was damaged and we were sold a damaged piece in Las Vegas. I was repeatedly told the store was extremely busy, and that they were sorry I was not getting a response, and was told they store had a lot of building works going on!! That turned out to be wrong and a glitch on LV's website because all 4 of my orders went through and I am being charged for all of them. I was extremely disappointed, frustrated and shocked by the standard of service received. People paying a lot on this product. 4. "You take very good care of it. Its been there for a few months. I emailed client services with pictures of the bag and told them what had happened. I understand that they're trying to avoid fraud but I paid full amount of $390+tax on it. Its based on an exhaustive performance review of 485 design elements. 6. I bought a Louis Vuitton Handbag on 7th December 2019 at Raine Square Murray Street WA for Aud2530. This has never happened before with any of my purchase. I close the phone and I was in shock. He said the bag is in beautiful condition. Why wasn't it my decision to make? Not to mention the worse part being the lack of customer service and lies and rudeness. On top of that, I went through this long and arduous process for over a month before being told there was nothing they could do - during which time I could have made other arrangements. If someone has a gift receipt, you don't need to have the purchaser information or correspond with the purchaser. See reviews below to learn more or submit your own review. On Boxing Day 26/12/2019 exactly 20 days after the purchased, I noticed both corner of my bag start peeling off, I was so disappointed with the quality and went back to LV store outlet on 27th December to log my complaint, Im very disappointed was told that it was caused by wear and tear, OMG! I rather take my business to Gucci. They refused to offer a replacement. Now I have to just throw it away? Ranked using 175,000+ UX performance scores. I was wondering what is this? ConsumerAffairs is not a government agency. NO WORD YET! There are other browsers: try browsing with opera, firefox or chrome. Countless phone calls over a period of 5 days to establish whether it was worth taking a trip to the store. I insisted to lodge complain and speak to store manager Mellisa. Tried multiple browsers and mobile site as well. I DON'T BELIEVE THEY STAND BUY THEIR PRODUCT AT ALL!!!! I reported it only four days later the zipper where the locksets broke off went to unzip the purse and it broke off so this damage happen due to the prying off the lock this person. I understand delays due to the pandemic etc, but the 7 day response time incorporated those delays and there is no reason for the confusing communication regarding the item. I responded. Currently, customer service has agreed to ship the return to my home address, but they also have me now listed as MR. when its Mrs. Again another call I had to make to the customer service line to have it corrected as I was only aware of this when the original purchaser received the email that I was returning the bag That is absolutely insane when this was a gift, I don't understand why the purchaser was emailed & notified of the return. I never had a problem with the bags. A one star at best is what Louis Vuitton is worthy of.
I'm filing complaints with all the agencies who can help, not only out of principle but because this metis was one of the gifts I received when I turned a certain age (not 25). Again purchased many things before, never from here and never had this happen. You pay extra for the lock but my lot was pried off. I reached out for help with a peeling logo and they said they could not help. LV has work to do in their service and after-care procedures if they intend to build and retain customer relationships going forward. I am being very diligent as I want to be on the lookout for when the delivery will come so that it is not left in the lobby again. Nose in the air and what attitude?? Do not buy Louis Vuitton bags - they do not stand by their products. Bought a perfume online since there's no store close to where I live. FAQ. After finally getting through, she looked up my email and contacted them directly to send a response. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Be aware and careful with your money when you visit Louis Vuitton. There are very minimal support I get from them. Its not like the monogram has already been stamped on the goods. We value your privacy. After about 10 minutes we were asked to give our details and I was told I would be assisted in 10 minutes.
If you are trying to connect to a website through your browser and the website is not opening, you receive a connection timed out, server not found or website down error message, please make sure that in your browser's File menu Work Offline is unchecked. So after ordering 2 hand bags, a purse and a belt Ive been waiting for my delivery. At least the CA and I are getting a good laugh out of this. What a disappointment LV has turned out to be. I am stuck with this error now since personalized goods cannot be returned. You could also check the page from another computer and network. I feel used by LV knowing how much money I spent on that bag and yes it has been well worn, but to go through that entire process of understanding about a restitch or new handle and then to not be given any answers or choices, they are basically forcing me into the position of throwing the bag out and buying a new one (that I cannot afford right now due to being out of work since all theatres are closed). Unsubscribe easily. Disable security software: failed page loads can be caused by anti-virus and firewall software as well. Its not my first language. So I asked that someone from the Collins St store call so I could get information. 148 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape. Its a scam. But no compensation for the 3 weeks they had my almost $900!!!! Hi, yesterday and today I've been trying to order something from the website and it keeps coming up with 'bad request'. I didn't receive any labels in my package. I just needed the handle stitching to be repaired. I highly recommend GUCCI. Im sure we can take care of it. Really, truly that was why I called/emailed/hit the chat with representative link and I still dont have an actual order placed. Lol, the thrill is not just not the same purchasing over the phone vs. on the website. 1. After wearing them only 1 time, mum gave the shoes a mild wipe with a clean water damp cloth. I saved up to purchase this bag and Im only asking for a solution even if I have to pay out of pocket and they refuse to help me. I looked in the site at the product care and it didnt say anything about to careful with alcohol or hand sanitizer. Before a week I noticed some white big stains over my bag. I drove over an hour to the West Farms Mall (CT) Louis Vuitton store. Change your attitude or very soon we wont need LV bags anymore to live. You are using an out of date browser. websitenotworking.com is checking louisvuitton.com. Hello. isn't that MY call to make?! They may charge you double the amount from your credit card!!! Where is the logic? I feel cheated and embarrassed to walk around with that purse. I can say I am a very satisfied customer and have not experienced the rudeness and disrespect that many have when dealing with LV purchases. Maybe try a different browser? I missed my own money approx $900 almost 3 weeks!!! With that being said I would never buy OR recommend another Louis Vuitton. I had just had surgery on my feet the week prior so I wanted to call to see A. what couldn't be repaired and why. Her response "Ummmm well can you just come pick up the bag?". They were sent out separate. In this day and age I am shocked that a simple change cannot be made by updating the instructions or sending a email a few minutes after the orde button has been pressed. I was told that they received my email without pictures. I should have read the reviews as I am not the only one who has been disappointed it seems. Same issue when I put in CC info it just stops moving from section to section. 800 # does not offer assistance in any way, nor can you speak with any manager. Has anyone else had this? I bought my son a pair of Louis Vuitton moka cloured "Run Away Sneakers". 8. I had to call the number again; they had to intervene again. No luck. Then I receive an email stating that after further assessment they CANNOT repair the item. For a while I wasnt able to log into my acct keep saying my pw was incorrect and it didnt let me reset a new pw. My sisters have others luxury bags for so many years and they look like new. I call the Louis Vuitton and I told them about my experience and they asked me to send them pictures of the damage as the stores are closed due to the pandemic. I told them I would re-send the pictures. E.g. I was told to just call in when I want to place an order, so now I purchase everything over the phone or through concierge. It so transpired a phone call was made, but not on the phone numbers that I had left!! I wore it three times. Opened the brown box, slid open the icon orange box and it was EMPTY. After reading these reviews, I only see a few customers who are satisfied with Louis Vuitton (LV). I explained that we had already addressed that and that I was not concerned about it. The worst quality ever!!! If the results do not appear within 30 seconds, first check the entered domain name and then try to reload or refresh this page. I don't recommend anyone spend their hard earned money with Louis Vuitton. Try alternative website check: try to test website availability from another independent location like websitedown.info online status checker tool. I would have much preferred to wait until the store reopened but she also advised that I only have 30 days regardless & it would not be honored if I waited until the stores reopened. Im convinced Louis Vuitton continues to do this just so they can profit only. I am not willing to drive an hour for a maybe. I send them pictures and after 3 days they get back to me and they said that the sanitizer changed the colour of the canvas and its nothing that they can do. I also spoken the customer service Micheal, Im waiting for reply from Louis Vuitton. I was in the store for about 15 minutes going through everything with the bag including coating tear. Ive had bags for $100 that lasted many years and not 1 crack. Browse all of our content by a context unique to your (companies) needs.