How to activate your Rise & Loop

How to activate your Rise & Loop integration. To the right, you'll see a visualization that shows the product that are being exchanged and what they are exchanged for. The total amount of extra credit is up to you. Customers will enjoy a seamless return experience that automates the refund and return process so that your team can concentrate on more important work. If the customer already has an account with your store, or has made a return previously using the same email address used to purchase the returned item, the store credit will be added into their existing loyalty card. With Loop, customers can submit return requests and receive shipping labels any time, day or night. All Rights Reserved. Finally, the customer can select to either be refunded with store credit, or via the original payment method: 5. optimization The Return Curve shows the average percent of orders returned over a period of time.

Brands use Loop to retain more revenue, generate net new revenue, and save customer support time by revolutionizing the post-purchase returns experience. When items are received in good condition, ShipBob will automatically approve the return request in Loop.

Prepared for global returns Customers yayloh is a return management platform for online retailers. With Loop, you can create a customizable returns & exchanges application, adaptable to your business rules and policies.

The front-end experience is simple. Their app is a rip-off that doesn't function. We have since downloaded a cheaper app that we installed within 30 minutes, and had a live chat customer service function that was absolutely helpful.

We love the advanced & instant exchanges, and can't wait to start better leveraging their workflows tech for further automations. You can set up automation workflows whenever a customer or label gets created and when a restock is requested. Gift Card: the delta outstanding between the credit issued and the credit used. 2. This, along with chart B to the right, can help easily identify the products with either the largest negative impact on your business, or the products that perform quite well, are not returned, and can be used as a model for future product development. yayloh makes it easy for customers and retailers to manage their post-purchase journeys digitally. Enhances customer experience: all store credit (triggered by a return, refund or via your loyalty program) accumulates in one place, making it simple for customers to keep track of how much store credit they have to spend in your store. Loop doesnt charge any fees or commissions on exchanges. Manage returns, exchanges, return labels, store credit & more! With proper analysis, this dashboard can help answer the following questions: The Loop Returns dashboard is split into the following sections: The top section displays all of your top-level metrics in both dollar-amount and order numbers, that are important for the Loop integration.

You will now see that the integration is 'Active'! 12. Automate Your Entire Returns Process With Loop Returns. The front-end experience is simple.

We'll help you install and set up the app you want from scratch to a completely working structure that is ready to use for you. integration You may decide certain events trigger automatic approval (like an item getting dropped at the post office). Loop will place the new order within Shopify, triggered by return package movements. With the top skilled developers, we have done many projects for clients worldwide with high quality, on time and budget. If the customer selects 'store credit', the Rise 'refund email' will be triggered. Now with ShipBob, you can keep your team in sync by approving returns and exchanges, automatically. When you click on the toggle, a pop-up will appear (see screenshot below): 3. Customer service just got a whole lot easier. Dealing with customer returns can be a headache. Customers can seamlessly swap their products for any new variant. Enter your details below and well be in touch to learn more about your business.

You may also consider reaching out to some customers to better understand why they made the exchange and if Product B better suits their needs. Copyright Ryder E-commerce by Whiplash 2022.

There are multiple measurements in return time. RMA & Returns Store Locator One-click suggestions encourage exchanges over refunds. Hura Apps is a Vietnam-based Shopify development team. They will coerce you in to a 12 month contract up-front. If you start to see patterns around size differences, perhaps messaging on your product pages about 'runs big' or 'runs small' may help improve your return and exchange rate. Or, if you'd like to see the same output for a specific product, follow the instructions here.

This dashboard requires that you have a Loop Returns integration installed in the Daasity app.

Make it easy for your customer to return the wrong product. Return products to warehouses, vendors, donation centers, and repair centers. A refund can often signal the end of a relationship. 8.

By providing complete returns automation, in-line exchanges, and your own fully-customized returns app, Loop takes the pain out of returns for your team and for your customers. The Rise and Loop integration enable your customers to receive store credit upon returning items to your store. Loop helps you retain customers through one of the most fragile interactions they'll have with your brand: online returns. Their service is disgusting. We help emerging and established brands deliver their brand experience. This can be used to help scale up customer support by predicting when your return volume will be heaviest after large sales days.

Notifications proactive about delivery status ** Recurring charges, including monthly or usage-based charges, are billed every 30 days. Redesign your store's post-purchase workflow using Shopify Returns. Loop transforms your return process from a point of friction into an enjoyable experience. The exchange-first returns platform for growing brands.

It's important to understand if specific products are being returned or exchanged often and the reasons they are returned. Copyright ShipBob, Inc. All Rights Reserved. Customers save an average 20% in their first year and are guaranteed 10%.

Any complaints or queries are dismissed. On the Loop dashboard -> Click 'Returns Portal'. Immediately after receiving an unsatisfactory review, follow-up with options to exchange their products for a different product. With Loop, you can ask for two tiers of feedback (1.

How long is it taking to process a return and receive the returned item? Please contact your Loop Account Manager and ask for the Loop gift card to be disabled (so that your customers only receive the Rise gift card).

Get help personalizing templates or tell us what custom workflows you need. All rights reserved. Starting at $165/mo for 1,000 returns/yr, Generates new revenue, delight customers, & increase LTV. On the Developers page -> Click 'Create Webhook' and a pop-up will appear, 5.

recommend products when a customer issues store credit or send a discount off their next purchase when they issue a refund. Additional charges may apply. The next section has several views around the time it takes to receive and process returns. The complete solution to online returns You will find everything you need to make your online returns seamless from start to finish. Customer service just got a whole lot easier.

Imagine a customer needing to email you or complete paperwork to make a purchase. Automatic return entry on Whiplash when a customer initiates return through Loop, Empower customers to choose between exchanges, store credit, and returns, Build in-depth reports to track SKUs and return trends for better return management. We've mapped the return back to the original order so that we can perform analysis on product-level return rate. And so is this Shopify app. Customizable with add-ons.

If you wish to see greater detail on return reasons by product, just scroll down to the next table which contains a matrix of that information. Chart C provides a visual depiction of the reasons for returns overall.

For customers, the returns process is simple & effective - keeping them engaged & happy with your brand. The upsell feature in the returns portal is also a great add. When customers ask to return, it doesnt always mean they want their money back they may need a new size or want a new product. Give customers the best customer experience with an always-on returns page.

The cost of our platform is determined by how many returns you make each month. * All charges are billed in USD. The overall rating reflects the current state of the app. Turn refunds into revenue retaining exchanges with Loop, the returns platform for scaling Shopify brands.

Loop Returns is a Shopify platform that enables merchants to simplify the returns process and encourage customers to turn returns into exchanges by offering 4 ways to return: exchange, shop now, store credit or refund. Loop's exchange portal drives more retained revenue, more repeat purchases, more positive reviews and fewer refunds. In the URL box, paste the "Webhook Callback" you copied in 'Step 2' above. No matter the number of returns, your customer support team can relax knowing returns are processing in the background with ease. The cost per return is lower for those Ordoro allows merchants to operate like large corporations at a fraction the cost. Your customers can immediately use return credit to shop for new products inside your returns portal. After that you must click onto Add app to, type your store URL and the app will get installed upon confirmation.

Its a great feature that helps you retain more customers and keep your refund rate low. Take back your time: our branded returns portal handles return requests with the automation you define.

How to Save Shopify Orders to Google Sheets. Loop lets you control how and when returns get approved. Design a returns system that looks and feels just like your brand. By syncing MESA and Loop Returns together, its going to be easier to track and manage all of your customer returns. Shoppers can return their items with no hassle. A streamlined and hassle-free return and exchange process is important for all direct to consumer companies, particularly those in the apparel industry where return and exchange rates can be very high. Shop Now: the total amount from the refund that was used to exchange.

Summary of Features: For customers who have returned items using Loop, the Source of their store credit will appear as Loop Return (see below). If many people exchange this product for a separate product (e.g., Product A is always exchanged for Product B), consider using Product B in place of Product A in advertisements. Shopify Returns, done right. Feel free to contact us at [emailprotected] or in the chat box. The most disgusting experience we have ever had working with any app or any company in nearly 10 years of business. Finally, a single platform to personalize at scale, How-tos for getting started and growth. When presented a $50 refund, offer $60 to shop your website. Learn more on shopify.com (Opens in new window). Connect your Shopify Store seamlessly to the physical world.

We've been a Loop customer for over 2 years now, having switched from a very basic returns software. The final section contains details for Exchange Orders. The back-end is loaded with features to help you create the ultimate returns experience. Oversee operations in one place with Clickup | Project Management Software. Loop is also constantly adding new functionality - though we would love it if less of these features were hidden behind additional paywalls - since the software is quite expensive. A return does not have to be a refund. From $165/month. Our software is designed for growing Shopify & Shopify plus stores. Go to the Loop dashboard -> Settings -> Developers (see below): 4. To invite the customer to come back to your store, Loop Returns comes with a bonus credit feature that offers an extra $15 to use if they want to exchange their product. Helping you prevent returns before they happen. Copyright 2022 by Hura Apps. What product are customers exchanging into? What if you could quickly send order data from Shopify to Google Sheets every time an order is created? This includes exchanges.

You can reduce the time spent managing returns by more than 90%. You no longer need to share updates back and forth the integration will take care of it, automatically. Automate returns Automate returns and get your team's time back. Below your summary metrics, you'll find a Return Curve and Status.

It contains pie charts around failed exchanges and overall return vs. exchange rate.

Smooth for the customer and totally hands-free for you. The 12Return platform and ecosystem provide an all-in-1 returns management service for retail brands in cross-border commerce. We really appreciate the automation of the platform, and the optionality it gives our customers to fully customize their return outcomes. Loop offers four ways to return products: exchange, shop online, store credit, refund, and shop now.

Too Big), use an open comment box for custom responses, and present different return reasons for different product types. Keep the business running smooth as clockwork by bringing all customized Dashboard of major activities, no matter who they are assigned to. Speed tested: no impact to your online store. Shopify brands can automate the entire return process with Loop. It is the most complicated and convoluted procedure. Bonus: the total amount issued to customers who request an exchange rather than return.

Smooth for the customer and totally hands-free for you. Loop is constantly adding new functionality that adds value to our customers and team and we are thrilled to have them as a partner. There is time from Open to Close, Time from Receipt to fully Processed. And you may decide higher-risk transactions, like refunds, must be manually inspected first. Your customers get frustrated when waiting for a shipping label. All the customer has to do to start their return is type in their order number and zip code to view if their items are eligible for return.

It was founded with the aim of fixing the biggest pain of the online shopping journey, both for customers and retailers: returns. This will direct you to the page where your customers will submit their refund requests. How the integration benefits your business. We use cookies to ensure that we give you the best experience on our website. Tracking Packages The Loop and Klaviyo integration allows brands to update customer profiles with returns behavior, send return notifications through Klaviyo, and trigger flows based on returns related events.

Loop will place the new order within Shopify, triggered by return package movements. The best part? You may decide certain events trigger automatic approval (like an item getting dropped at the post office). Loop Returns manages the exchange / return process, leading to a higher rate of exchanges and quicker cycle times to get returned inventory back in your warehouse. Why would they have to do it again?

With Loop, you can create a customizable returns & exchanges application, adaptable to your business rules and policies. Give customers the best customer experience with an always-on returns page. For customers, the returns process is simple & effective - keeping them engaged & happy with your brand. 9. 360 22nd Street Suite 300 Oakland, CA 94612. Return to Loop -> Click 'Return updated' -> Activate -> Save. Enhances your business management experience: you can manage all of your customers' store credit in a single dashboard with more access and visibility than what is available on Shopify.

With features such as returns analytics dashboard, incentive engine, risk assessment, and more sellers get to make data-driven decisions to reduce returns and drive the bottom 12Return is the most trusted cloud-based solution to product returns management in a circular and customer-centric economy. This help article walks you through connecting Loop Returnwith your Shopify store to make any automation.

The first table you'll see, labeled A above, has product level return detail. Click 'Continue to Loop' so you see this pop-up: 11. 288 Mayo Ave., City of Industry, CA 91789. If you see reasons containing quality concerns, you may want to stop sales of this product until you can troubleshoot.

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This dashboard is ONLY available for merchants that have a Loop Returns integration. Manage returns automatically as the Loop returns portal enforces your policy automatically. Use of this website signifies your agreement to the Terms of Use and Privacy Policy. If the order contains a number of items, the customer can select which items to return: 3. This saves even more time for your team and gives customers what they need, when they need it. 12Return was To save time and improve your shopping experience, auto-magically generate labels and refunds.

Safely install/uninstall Loop Returns app, Integration with any Shopify theme as per specification. Loop cuts down on the time it takes to process a return and integrates with your Shopify workflow. The EcoReturns by Saara enables eCommerce businesses to reduce returns by an average of 30% using AI-ML-powered technology. The reason they do so is apparent once you download the app.

The customer can then choose to exchange the item or return: 4. To install the app, you simply need to go to Shopify App Store and find this app with keyword Loop Returns. 6. This final section has detail around your product assortment and returns. Daasity Professional merchants must contact their TAM or support@daasity.comto enable this integration and dashboard deployment. Sort by best sellers or most returns to see which products have the highest or lowest return rate in your assortment. Save time, reduce costs, and retain revenue. Loop helps Shopify brands make returns effortless, saving you time and leading more customers to exchange than refund. We have a better way. The average brand converts 40% (!) There are many other things for your team to worry about than returns. Loop Returns is a Shopify app developed by Loop with rating: 4.5/5 based on 14 reviews. Design a returns system that looks and feels just like your brand. With automated policy rules and shipping label generation, Loop helps to build loyalty post-purchase, saves your team time, and improves your operational efficiency. With Loop, you can offer more exchange options to keep the relationship (and the revenue) alive. DO NOT MAKE THE SAME MISTAKE WE DID. By facilitating seamless swaps of product variants, Loop encourages customers to exchange items before asking for a refund.

On your Rise dashboard, go to the integrations page and activate the Loop integration. Order returns, exchange, return label & store credit refunds. Launch a Loyalty Program w/ Referrals, Store Credit & Rewards, Havent created a store yet?

Copy the Webhook secret code (as seen below). Return to the Rise dashboard -> paste the Webhook secret in the 'Insert webhook secret' box (see below): 10. In the 'Event' box, select "Return updated". Their on-demand returns portal can be fully branded for a cohesive, end-to-end experience for your customers.

This is helpful in forecasting to understand at what point, on average, you will have likely issued all returns and the velocity that they happen.

Join these and 500+ other brands that are working smarter. Item Didnt Fit, 2.

Your portal and emails can be customized to look and feel just like your website. You can customize this email from the Rise dashboard -> Email Builder -> Refund email. Dropshipping, print on demand, migrate your own products, Build custom pages, add video, optimize images, Run ads, be easy to find (SEO), reach out via email or text, Inventory and fulfillment, better shipping, local delivery, Offer discounts, show reviews, sell on different sales channels, Manage finances, measure success, optimize your operations. If you have difficulty installing the Loop Returns app or want advanced customization then Hura Apps team - a Shopify expert is right here to help you set up for your success in no time. A customer return or exchange should be viewed as another opportunity to interact with a customer and leave them with positive feelings about your brand. Why are they returning or exchanging these products and could this indicate a quality issue? Create a high-level overview of your operations tasks all in one place! Here are a few use cases to help guide your decision making if you see a product / set of products returned often: The return reasons table gives you granular detail into the return reasons at the overall parent level and a more granular level. We have over 8 years of experience with Shopify. Credit Issued: the total amount of store credit that has been issued in lieu of refunds. Go to your Shopify admin -> Apps -> open Rise and Loop.

A fulfillment expert will get back to you shortly. Check the most cited reasons for returns. Loop helps you retain customers through one of the most fragile interactions they'll have with your brand: online returns. You can optimize your fulfillment workflows by using bulk shipping labels, automated dropshipping, inventory management, and omnichannel inventory management all within one platform. Chicago, IL 60607. Nearly one month later, my own team dedicating hours each and every day - the app is still not installed. Developed and Designed by Huynh Mai Anh Kiet. The Return Status shows the current state of returns and if they are Open or Closed. If you haven't already done so, set up a Returns page with a link to your Loop refund form (see below). We are going on our fourth year of using Loop! As mentioned above, return reasons for each product can help guide decision making around merchandising and sourcing product and help guide your fulfillment process to ensure customers receive the items they ordered and they are in good condition. Is it the same SKU in a different size or a completely different SKU? DO NOT SIGN ON TO LOOP.

No matter the number of returns, your customer support team can relax knowing returns are processing in the background with ease.

And you may decide higher-risk transactions, like refunds, must be manually inspected first. Loop lets you control how and when returns get approved. Which products are being returned or exchanged at a high rate? Send Return Notifications through Klaviyo.

No User Reviews. BEWARE - Loop will rip you off. Reverse logistics that is eco-friendly saves money and increases your value. Manage returns automatically as the Loop returns portal enforces your policy automatically. Our software is designed for growing Shopify & Shopify plus stores.

Startingat$375/mo for 1,000 returns/yr. We are proud to partner with Shopify's most innovative brands. It accounts for all app reviews but prioritizes the most recent ones. They offer integrated services that ensure a smooth experience for end-users. You have nothing to lose with WeSupply Labs assists merchants in providing the best customer experience after selling online. Manage your online store more efficiently with both a dedicated Shopify returns service and Whiplashs seamless Shopify integration for maximum clarity and convenience. They dont necessarily have to ask to get their money back: they can also demand a different size or new product instead. Refund Amount: the total amount that has been refunded to customers. See at a glance that everything has been handled! Return Label, Store Credit, Exchange, Return Policy, Refunds, Manage Returns, Exchanges, Refunds, Return Labels & Credits. Send return notification emails from Klaviyo instead of Loop.