I said I would show them the cancellation email chain as well as the contract and, should the credit card company process the charge anyway, I would sue the card company in an American court. Eventually I decided to take a trip to the Zoestry resort in Cancun using 7 free nights that I have in agreement . She gets me a supposedly supervisor whom repeats what she said to me that to be current I needed to pay. So, our $3,500 is a total loss. Not even a gift card ( rolling my eyes). Tell them to take a walk if you dont want to hear it and go back and enjoy your membership. Also we were promised two free weeks that never came about. Please send your contact information to cx@unlimitedvc.com to follow up on your case properly. We were told that we needed to pay for the night we were arriving early (3/25/22) and we would get reimbursed within ***** hours later. If these vacation clubs were based out of the US, you have lots of legal options you can take to get your money back. My issue is most of my family and friends doesnt want and refused to seat to a 2 hour presentation (It could be longer). If youre reading this and signed within the last five days, cancel immediately and then get back to enjoying your vacation! Notify me of follow-up comments by email. unaffordable credit cards Just keep up with all your free stuff free weeks upgrades etc. In 2016, I stayed in the Secrets of the Vine resort in Cancun with my family. There are lots of complaints regarding the lack of dates available which results in you not being able to use this service. The trinkets they offer are not worth you time or the harassment they put you through. Youre signing a binding contract, and there can be repercussions if you break that contract even if its in another country. We have also been happy with our UVC membership. Our unsecured line of credit from the bank has a much lower interest rate than 9%. 
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. so when they approaching me I felt something is wrong .but i refuse ,then they gave an better offer ,I pulled my credit card .gave my ID .ready to sign ,then they sales lost patient to my question .
Im certain that short windows is why they try and get you in the sales office at the beginning of your vacation so that your cancellation period expires before you take the time to look closely at the membership. Repeat myself and she started to say youll need to talk to finance and I cut her off and said Look, ice already talked to customer service then they sent me to finance and Ive take to 2 other people from finance and now Im back to customer service can you just get me to someone that can handle my issues. Of course, three days later, Id heard absolutely nothing. Very Happy with what we get for the price. The vacation club is wonderful. This Club is a sham and a ripoff. I wont be signing regardless for the reason mentioned. We tried to use our credits in early June 2021 and they were rejected by another Zoetry resort saying they expired. The resorts are nice but they have high pressure, annoying sales pitches throughout your stay. Loud music kept me from going to sleep. told me that he will get back to me next day when he will speak with manager. We had stayed at 2 AMR resorts, both being Dreams brand and had enjoyed both. On my last trip I had a meeting and was harassed to up grade. So thats why I had to call and pay an extra $20 just to talk to a rep. However, if you sign their contract in Mexico then there is not an easy way for you to take action to cancel your membership should you want to opt out. We just called to find out how to use our vacation and where we could go. When no meaningful solution could be reached with her, I asked to speak with manager. We were never given a contract because I was told by them that I gave them the wrong email address even though we stayed at the resort for several days after signing the contract. A total scam, The vacation package presented for purchase was for unlimited weeks at any of the *** Collection for the cost of the meals/drinks portion of the All Inclusive. All the vacation club in Mxico a set up this way ! When I asked for a refund they REFUSED to do that and got very aggressive with me over it and they issued me a credit. Example experience today. While the site is specifically geared towards Mexican law, the information I found there helped steer me in the right direction. Depending on which tier you buy, you essentially get a certain number of weeks at their resorts. We still had a wonderful time. As a matter of policy, BBB does not endorse any product, service or business. It only has the credits but I wanted to apply the cash. Unlimited luxury? Customer ReviewsCustomer Reviews for Unlimited Vacation ClubTravel ClubView Business profile, Customer Reviews are not used in the calculation of BBB Rating. I call customer service, nope, these rates are not possible. 9) Not uvc !
I called and cancelled on the 19th of December and these horrible so called professionals still penalized us. If youre unlucky enough to get one of the packages then you will receive frequent phone calls, surprise charges, and lies when it comes to the booking process. Their account of events is shown below. Even when you pay a thousands of dollar for a membership every year, and do reservations as member, I have to wait 2 1/2 hours to be sit, an hour to get service and eat the food partially cold!! Then theres a processing fee for that. We started to feel sick. This is a HUGE HUGE HUGE Scam, do not fall for what i did, I was completely mislead the person who sold me the contract kept me for 4hours wasting my time trying to close me on the contract and I even told the rep you are scamming me, but he kept saying free, free, free and I was dumb enough not to realize nothing in life is free. Have certainly gotten our monies worth. GK. The customer service then told us that our trip could not be re-funded and put the blame on Secrets Maroma. We would like to help UVC is an international vacation club that offers vacations in several destinations with more than 60 hotels. I pointed out that the contract they and we signed didnt require the rate to be available on a PC, just publicly available. I can literally spend that same amount of time instead of arguing with them about all the additional fees, I could have searched through google, put together my own trip and decent deals and prices and been done. It would be much more fair if the payments are divided out over 30 years. We started to feel sick. The money is not even use to build new resorts but just to make money ! In case of voluntary termination of the Contract by Member, Mediator will return all the amounts paid by the Member within a period not to exceed fifteen (15) working days after the date of cancellation of the Contract, with exception of expenses for goods and services enjoyed and / or requested by the Member; Which will be deducted from the total amount to be refunded, provided that if such amounts fail to cover the amount corresponding to the goods and services enjoyed, the Member shall cover the additional amounts until liquidating the entire debt. If that is the case then I am grateful. The resorts that we have stayed at are nice, but DO NOT buy this package as it's very difficult to get any service when trying to make reservations and you are always talking to a call center that does not speak English as it's primary language and conversations are often very difficult. If you look up UVC profile on Better Business Bureau there is a statement Complaints on file with BBB allege that consumers were pressured into signing contracts for Vacation Club Memberships for thousands of dollars and consumers found after purchasing packages that they did not realize the savings indicated in the sales presentations. Ill continue to post this far and wide until they make good on what they sold me. These companies work very hard to leverage the laws of other countries to make it difficult to get your money back. None of which are true or available. Then there is the annual renewal fee for RCI. 2 weeks before my trip the airline changed my flight which messed up my plans and there were no other flights available. 18) the only company that hat survive 30 years in Cancun is called royal islander . Luckily, we got your back! This is the worst possible thing my fiance and I have every done! We ended up agreeing to the White Pearl 15-year membership for a price around $11,500 plus the registration fee etc. After closely reviewing the contract for the Unlimited Vacation Club membership we agreed to yesterday (9/11/2021), we have decided it is not a good fit for us. The Gold Tier mentioned above was listed at $70,000 USD for a 30 year contract (yes 30 years). The gist of the email was that I expected a full refund minus the $400 we had received and used as luxury dollars. The Reps are not rude but the service they offer are limited in what you need and if they find a way to accommodate you there are always fees. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. And Yes Im F***ing PISSED!!! I called about a late fee. The restaurant run out of food at nigh, instead of sirloin steaks and seafood, the management offer spaguetti and tilapia..! We have been to secrets in Cozumel. The first Rep gives me a number to call Finance dept.
After we were given the details of what membership included we were very intrigued even though some of the fluff such as RCI raised some red flags. Be very careful with this membership. Their English is so bad that the first person pitched me $15k for my one week package. Sixteen percent (16%). All of the food was great! (They starred of offing us a $180,000 package!). The program merely is a 25 percent discount, which can already be obtained for free through any travel site. 
I booked a trip to Vegas in April of 2020 via Unlimited Lifestyle Collection. Heres the long version. If you are intelligent enough to search google, know your office points, know your flight sites and deals, know your hotel sites and deals, know how to bargain shop for your own activities and excursion deals, You are better off Spending that extra hour doing your own researching than to join the UVC membership and get burned financially and emotionally. After saying no several times, and listening to their presentation for over 3 hours (was supposed to only take 90 minutes max) they gave me their best offer. I would get a cheaper rate if I chose not to go during holiday weeks, After trying to book a trip I realized that they snuck some things by me as I was trying to finish it up so we could begin our vacation. My stay was a nighmare at the restaurants. Of course nobody told us nor did they notify us when they were issued. ANY reputable company and/or opportunity should easily stand on its own merits and not have to resort (pun intended) to boiler room tactics. The general rule is that parent corporations will not be liable for acts of their subsidiaries. We were assured that we could cancel within 30 days notice and receive a full rebate. When you go back, they will definitely try to convince you to upgrade. Fast forward I rebooked for May of 2021. 17 ) you start seeing the details of bad construction etc bad maintenance etc 2) they have a contract that has to be renew every 5 years So, we called UVC to adjust our 7 night reservation to 3/25/22-4/1/22. I did not used any of my free nights or services and have no plan to travel in near or far future to the Country where there is so much injustice, food poison ( I had each time I was there) and risk of Zika virus which possess risk for the males and females trying to conceive babies. I said I would show them the cancellation email chain as well as the contract and, should the credit card company process the charge anyway, I would sue the card company in an American court.
Its a terrible contract that gives UVC the ability to take away benefits with little or no notice and leaves the purchaser with almost no recourse except for a very short cancellation period of 5 days. I cant help but wonder if somebody at UVC is monitoring this article and comments !? And why is it a mandatory for them to go to the presentation? Yeah. Do not sign any contract with them, now that I want to cancel my membership they keep passing me on to different reps and they still havent cancel my contract. No BadStories! The parent company is Apple Leisure Group out of Newton PA, USA. When I tried to cancel, they refused and stated they wouldnt even issue me a credit. The threat of taking the conflict to an American court and causing problems with the credit card company seems to be the way to get them to honor their refund terms. But for any other compensation on the annual fee, which the annual renewal fee is completely separate from your $20k-$30k-$40k membership purchase. Try to escalate it to a manager as soon as you get on the phone! Why cant I just call and get the service I paid for? Joining this make you feel like you are just getting burned everyone you interact. You can't book anything. We never got the free night certificate and have contacted them 4 times over the last month. First, they have a 1/5 rating on consumer affairs. We were offered a Double Stay Getaway which promised a free day on a future stay. Also, the RCI component was a big factor for us because we felt like we could recoup our investment by using the stateside travel benefits that were described. 10) so you have to sue them in that Caribbean island
Regards. We fell into this trap. Another experience I remember booking a trip to Thailand and I didnt even book my flight through UVC/RCI/UVCLifestyles and all got charged a $20 service fee. 
The customer service rep told us the credits expired 5 days after they were issued. I DO NOT RECOMMEND! 
Ultimately, one of the most helpful resources I found was https://mescam.com/Refunds.htm. I get my upgraded membership, go to get the rates and they are nowhere to be found. You *can* get your money back and not let this whole thing ruin your vacation like it did for us. This seemed like an unreal deal as some of the locations such as Hawaii would charge you that much for two nights. If you tell them no they will say theyll call back the next day and wont let you book with the non sales pitch discount. Beware. This is by far the most frustrating process i have ever experience when cancelling. 13 ) uvc subrent some units to Am resorts . So I let her process the annual renewal fee, however she processed the entire charge and did not honor what the first rep promised of removing the late charge. 40 years of experience ! He disappeared from the resort for the length of my stay . While this writeup seems straightforward, the reality of the experience was awful and ruined a significant portion of our vacation as we worried and stressed and were nearly sick over the feeling of getting scammed. Unfortunately I paid upfront. Then there is the interest accruing. ps I love Secrets Maroma and various Zoetry properties. BBB Business Profiles generally cover a three-year reporting period. raton What they didnt say was the price for the room will be 2 nights of the free week stay for 1 night. The gist of the email was that I expected a full refund minus the $400 we had received and used as luxury dollars. This is day two.
We put $3,800 on our credit card as our initial payment and left feeling excited about how we were going to use the benefits. Smart set up for innocent buyers ! Our team recently headed out to Secrets Capri Riviera near Playa Del Carmen in Mexico to learn more. Not because of the resort qualities, but because of the service in making reservations. condescending person I ever met. We recently vacationed at Dreams Las Mareas in Costa Rica. While the site is geared towards Mexican law, the information and techniques are largely applicable to these programs. Why cant it be that simple without additional fees. It appears that our credits may have been honored after all. However, the devil is in the details. Difference I was there 2 days before elections when I signed. I got no further communication from UVC or Dreams, but on Sept 23rd (11 days after the cancellation request) I had a refund for the exact amount Id requested show up on my card. After we said we were not interested in getting a membership and would like to leave, we were stuck there for another two hours as they rotated through another four people with rising seniority to try and get us to sign. Whatever you gotta do to avoid themI refused an upgrade on my last vacation and you would have thought I was taking away the reps first born childso obnoxious!
Only then I also discovered that my package is just a basic and cheapest package . We have called UVC MULTIPLE times and keep getting told they have reached out to the resort for approval. I was not interested in the benefits of the upgrade. Check out this review from one of their customers below: YES, I refer to this company (there are more out there) as a SCAM. International Association of Better Business Bureaus. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. A good deal for fools ! Please any info that would benefit her out of this horrible nightmare would be gratefully appreciated. We bought into the ***** "Impressions" package and are regretting every minute and dime spent! Unreal. We purchased a membership for just over $8000.00 with the main selling point being that they would guarantee a rate at any AMR resort for 25% less than the rate offered for the same room/dates at any publicly offered acceptable site. Stay away. We were told the interest rate was so high because Mexico has very high lending rates which is probably true, but it doesnt change the fact that this is a bad deal financially. Maybe it helps that I am six foot 7 inches.! I tried booking the promotional package only for **** Constant and ***************** to tell me it expired yet I have been calling the number for the past four months and no one ever answers. It's horrible.if we ever go back we need to sit thru another horrible presentation. The representatives LIE and are highly unethical. people. We sent multiple screen shots of the rate offered by the acceptable site, but they refused to honor the contract guarantee. The only offer they have is to defer payment. Upon my arrival I was trying to make an appointment with the team who signed me for the membership .they were literally avoiding me.upon numerous calls and requests .one of them, Carlos came to talk to me. We purchased the pearl level a few weeks ago and reading everying, I was getting really nervous! The resort cancelled my trip due to COVID. No value ! Do you have any tips and tricks that would be beneficial? 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Their final reason for not honoring the contract was that the rate was only available on the acceptable agencies mobile site but wasnt offered on computer web site. In an update, we upgraded recently to Gold. Also, when i asked to speak to someone in a higher position, she told me there is no one else. After we told them that theres no chance this package makes financial sense, they reduced their price and offered a term as short as 15 years. I want to go home, If you are a UVC member and have experienced any inconvenience. And on top of that the annual renewal fee for UVC Lifestyle Collections. The resorts themselves have been terrific, although we have only used Mexico destinations. We are very happy with our vacation club! Also, through RCI, any RCI resort for 499 USD per week. This seems to be the crux of getting your refund. A loud guest was disturbing many. I do agree that the sales tactics in visits two and beyond are a little over the top, but my wife and I both negotiate for a living, so we can usually cut it short.. Know what your limits are, understand that you can negotiate everything, including price. This doesnt exactly inspire confidence, and really got us to start grilling the vacation club sales representatives on the details. GK. Ivan Tirado, the person we met with, then showed me rates I would receive for the same week at the same resort next year. If you refuse the additional renewal sales pitches while at the resort, you will be treated rudely. Long story short we got no refund from UVC and only credits.
document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); https://creditcarrots.com/ | Copyright Credit Carrots 2020 | All rights reserved |. I feel for anyone sitting through this not versed in numbers. When making the initial reservation the contract/confirmation clearly stated that any changes/cancelations made prior to 30 days before arrival would receive a full refund. We are Platinum with 2000 weeks of RCI also. Ultimately, one of the most helpful resources I found was https://mescam.com/Refunds.htm. I do not want to explain myself multiple more time and keep getting passed around its already been an hour. Financial. Everything promised was a complete fabrication and the their website is the most confusing cumbersome website I have ever used. They will offer your family members discounted rates and then provide an additional discount if you dupe your family members into going to a sales pitch. They are the worst ever as it relates to customer service, integrity and company morale. She could not transfer me. We ended up with them pitching us to prepay for a future week of vacation worth $5,000. I will say that I think the company should work on consistency (ie, we recently stayed in one Secrets that was clearly not at a level we expected at a Secrets). If you were pressured into signing a contract, and are within a five (5) day window then you can likely get it cancelled. Each time I book or make a payment, in fact, anytime I connect with UVC its never a pleasant experience. Which I think I will have to advice to my families and friends from now on. My last call to them was over an hour to get no answers. I'm truly embarassed and ashamed to say we purchased it for $107,000!!!! Some resorts you have to pay 2 for 1 day, and I could on a only book a trip April 15-Dec. 15. I had also specified in my second email that my lawyer had instructed me to only communicate with them in writing so they should contact me by email and not phone. However, further research into RCI revealed some massive red flags. After the 72 hours had elapsed with no further contact, I followed up my initial cancellation request with a modified version of the mescam.com cancellation letter via email. I am currently looking for a way out of this. This is a scam business. We have been with UVC since 2014, no complaints we have been To Mexico Costa Rica many times we signed for the Pearl level I thought it was rather inexpensive. Customer service sent me an e mail : We have escalated your case to the Quality Assurance Department. The others refused to talk to me and told me that decision regarding my contract can be only made by Miami headquarters .Actually company is registered in Dominican Republic where neither USA or Mexico rules on customers protection apply. If these vacation clubs were based out of the US, then you have lots of legal options you can take to get your money back. I was not given an opportunity to read everything carefully. I was okay, this works. We took a vacation in Cancun and were badgered for 2 hours to buy future vacations. If the refund had not been received within the 15 days specified in the contract, I would contest the charge with my credit card company as fraudulent. Our friends at Unlimited Vacation Club wanted us to either pay $70,000 all at once, or put 20% down and pay for the rest over 48 months. Of course, I got three calls over the next few days from the salesperson from Dreams but I let them go to voicemail. We agreed to the deal and booked a trip to Secrets Riviera Cancun. I immediately pulled up the contract and read it front to back. We paid upfront for their scam like vacation package for 4k. Mexican are super money hugery It rude my vacation .I dont feel safe anymore .I cant believe this is happening in star hotel . We did our research, asked a lot of questions and worked out what we felt was a good fit for us and signed up as Gold Plus members. This default rule is the reason so many conglomerates are structured as a hierarchy of parent and subsidiary corporations. In the meantime, I contacted a lawyer back in the States and continued to research how to bring the nightmare to an end. However, if you sign their contract in Mexico (and their parent company might be based out of another country such as the Dominican Republic) . Regards. Please reply to acknowledge receipt and refund of the down payment money to our credit card ending in XXXX.. Most people wouldnt pay $70,000 all at once so their 48 month financing option (with 20% down) is what people who buy this usually go with but guess what their interest rate is. We put $3,800 on our credit card as our initial payment and left feeling excited about how we were going to use the benefits. Please send us your member ID to the following mail: cx@unlimitedvc.com so we can help you. I have been a member for 4 years now. If the refund had not been received within the 15 days specified in the contract, I would contest the charge with my credit card company as fraudulent.