Is parking available at Grand Palladium Lady Hamilton Resort & Spa? Staff was Great, Loved the expansive pool area which prevented overcrowding. Your current language is English (US), The Point,Lucea (Hanover), Lucea, Jamaica, Grand Palladium Lady Hamilton Resort & Spa - All Inclusive, Grand Palladium Lady Hamilton Resort & Spa - All Inclusive has been welcoming Booking.com guests since Aug 15, 2008, Top Location: Highly rated by recent guests (8.6), Lock in a great price for your upcoming stay. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit language, violence, or the promotion of illegal activity are not allowed. Ive been here 7 times and each time is better, Thank you for sharing feedback on your recent experience at our resort, Livlava28. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. Grand Palladium Lady Hamilton Resort & Spa - All Inclusive takes special requests add in the next step! hi, bedding is based on availability upon arrival. Our team is trained on the importance of upholding the highest standards of cleanliness and hygiene. Copyright 19962022 This lets us know our reviews come from real guests like you. Dear wanjibea, Thank you for choosing us as your vacation destination! Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. We are truly saddened to hear of the numerous issues mentioned in your review and deeply regret not delivering on our commitments to providing high-quality service on this occasion. All content should be genuine and unique to the guest. Please note that all Special Requests are subject to availability and additional charges may apply. As we strive every day to fulfill our mission to turn guests into fans, we look forward to seeing another glowing five-star review from your next visit to our resort! Warmest regards, Enrico Pezzoli General Manager. If you stayed at this property through Booking.com, you can write a review. Satellite TV and a minibar are included. All rights reserved. She is known for her friendly demeanor and for going above and beyond for anyone she comes across. We strive every day to fulfill our mission to turn guests into fans. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. We will definitely come back to Grand Palladium and go to the Juniors club again because Kwesi did an amazing job. Our resort is located 50 mins from the airport . We are proud to know we delivered on our commitment to providing a grand time for you and your family. Staff was courteous, kind and attentive overall., Gorgeous location, everything you need is right on the property., I loved this hotel. He showed us games, taught is patois, and had fun with us for the entire time we were there. Restaurants: We did not enjoy them much, food is over salted and portions are not.
Mr. Spence work for hotel in Hospitality department.. The life band and the DJ at infinity hall were the icing on the cake. Activities: We are visiting on Dec 23- Dec 28 of this year, can you please share list of your activities ; I have 2 daughters (8 and 12) , would like to know what can they participate in . Questions and answers should be property- or room-related. Please dont include personal, political, ethical, or religious commentary. - And biggest scam is PCR tests. Pasta chef, and best coffee. Get the travel advice you need. Hi, yes we do have a casino for all guest over the age of 18 to participate in while here. The description says "Twin bed" do you mean King bed? My room exceeded my expectations. Does Grand Palladium Lady Hamilton Resort & Spa have any great views? Italian restaurant was not bad and seafood was ok.
Your feedback motivates us to continue providing the highest quality service for our guests. She was amazing can't wait to come back here and see her here ! I have never been so terrified in my life because I never had nothing happen to me in all my years of traveling in or out the country, I'm so lucky that I never brought my suitcase in my house. Guests are required to show a photo ID and credit card upon check-in. Dust all around. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. It is always a pleasure reading feedback that highlights our exceptional staff. There's an ATM and a currency exchange service at this property. I travel many places outside the US and in Caribbean Island and I never encountered this before. they had several options to fit any variety of people. We appreciate your feedback on the condition of our rooms and public spaces, as it allows us to share that we are currently executing extensive renovations of our resort to enhance the guest experience. They saw us enter the room yet still they still came knocking. Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19). Not even cold air was in it. However, we regret to hear of your less than favorable encounter with a few members of staff. All distances are measured in straight lines. Nauseating. The room was absolutely lovely and large. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. They say before saying negative, take some time, so I did, one month overdue. You can sort and/or filter them by time of year, review score, and more. Thanks! We are also pleased that our delicious food, rooms, and facilities met your expectations. our property is 45miins away from the airport give or take traffic. Providing a safe, clean and comfortable environment for our guests has always been vital to the operation of our hotel. - As I mentioned already, if you ask for extra water, be prepared that guest service will say yes, and water was not delivered at all. I simply felt home when they were our servers. Does Grand Palladium Lady Hamilton Resort & Spa offer any business services? It was dirty. My room exceeded my expectations. I then called Mr. Dwight Spence and told him about the situation. language, whether its just a rating or contains comments as well, etc.). I did have a couple power outages while I was staying there but other than that the resort was amazing. I booked one bedroom suite and need a king size bed.
Then, on Wednesday morning June 22,2022 about 6am I woke up I had these bites on my legs. Children 18 and above are considered adults at this property. Also, appreciated the buffet options and the service. Rest assured that our team will continue working diligently to improve our service and facilities to ensure guest satisfaction. Please note: In case of early departure, the total amount of the reservation will be charged. When is the best time to visit your property for the perfect beach holiday? I upgraded my room a suite and only then I could see ocean, just how I like it. My first time going to Jamaica. We assure you any lapses in service you may have encountered are not indicative of the high standards we aim to provide our valued guests. Yes, guests often enjoy the ocean view available here. .
It is our sincere hope this experience has not destroyed your impression of our resort and that you will give us another opportunity to regain your trust and show you all the improvements we were able to achieve on a future visit. 1 star to catch management attention. We will share your feedback as it motivates them to continue providing the highest quality service for our guests. Entertainment 4. This service may contain translations powered by Google. What are some of the property amenities at Grand Palladium Lady Hamilton Resort & Spa? I though it was mosquito bites. We have been honored to receive many comments from guests about the friendliness and helpfulness of our team members. Sunset Cove was the best beach not crowded. How far many hours by road to kinston from this property? Our team has been fully trained on the importance of upholding the highest standards of cleanliness and hygiene. I told waiter what is that suppose to be because the last time I check it said cream of spinach not water. (of course extra charge 70 per night.) Wait staff 5 stars, thanks for making our days brighter. Warmest regards, Enrico Pezzoli General Manager, Teneikie was literally the best she treated me and my family so well and respectful she didnt have no problem we asked her for much and she did it without a problem she was so helpful this is probably the best trip I had this resort is literally the best, Dear jadac0403, Thank you for sharing your recent experience at our resort and choosing us as your vacation destination! The food was actually good. We are sure these renovations, which will be complete in the fall, will correct the shortcomings you experienced during your stay. How far are you from the Montego Bay airport? Sign up and we'll send the best deals to you. Nothing. They're also applicable regardless of the comment's tone. Very peaceful. We spent a week, from June 22 to June 29th. love it, The property is beautiful but the customer service from the staff was EXCELLENT.. Honeymoon suite only accommodate adults. We cannot wait to meet you.
Warmest regards, Enrico Pezzoli General Manager. Respect the privacy of others. The property is a great destination with enough space and activities that will easily keep boredom at bay. The most helpful contributions are detailed and help others make better decisions. The shower had sand in it. We are proud to hear that our staff continues to wow guests with their friendly demeanor and has made you feel welcome. Own or manage this property? I hope it will become an eighth trip and counting! Cleaning 3.5 stars. We strive every day to fulfill our mission to turn guests into fans. I went to the room and boy was I disappointed. We will share your comments with them to give them the recognition they deserve. that big. The towels was rough and dingy. Booking.com. We are pleased to hear that your stay with us was satisfactory and that you have taken home a beautiful memory. So, my cousin sent out group text to everyone and let them know I got bedbugs bites. Your question will be published on Booking.com after it's approved and answered. Claim your listing for free to respond to reviews, update your profile and much more. Do the Junior Suite I have a private entry. Great location - show map, The property is a great destination with enough space and activities that will easily keep boredom at bay. Free public parking is available on site (reservation is not needed). I stayed at other all inclusive hotels in Jamaica, including Secrets, which is far more expensive, but the food was the best at Grand Palladium. Only a customer who booked through Booking.com and stayed at a specific property can write a review. Dear maxUSSR, Thank you for choosing us as your vacation destination and sharing feedback on your experience at our resort! When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. Your contribution should be yours. That's how we know our reviews come from real guests who have stayed at the property. . Wait stuff was amazing! if the writer is claiming to be someone else). We basically ate at the JERK HUT on the beach and Mo Bay for. See more questions & answers about this hotel from the Tripadvisor community. ATM & Currency Exchange: Need cash? We work diligently to clean, maintain, replenish supplies, perform necessary repairs and upgrades, and fully prepare rooms for upcoming guests, so, unfortunately, you encountered these issues. - Guest service lines, they will try to transfer you to a front desk and phone is never answered. First the TV wasn't working, the minibar was empty. The Grand Palladium Lady Hamilton is 8 minutes from downtown Lucea. The description says this room has a twin bed for 2 adults, is that a misprint? To edit a review youve already submitted, contact our Customer Service team.
We hope that you will give us another opportunity to regain your trust and show you all the improvements we were able to achieve on a future visit. Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Food 3.5, I would highlight Jerk Chicken on the beach. Couples in particular like the location they rated it 8.8 for a two-person trip. Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services. Staff was as accommodating as circumstances would allow (I still felt remnants of COVID) but overall the staff was pleasant, helpful and professional. 1565870,1567830|1,1563710,1563710|6,1550830,1557030,1561630,1565870|4,1561950,1563880,1542720,1542630,1565080,1561220,1566560,1568250,1553180,1550830|3,1565670,1548020|4,1568250|3,1563710|2,1557080, Grand Palladium Lady Hamilton Resort & Spa - All Inclusive (Resort), Lucea (Jamaica) Deals, Personal or sensitive info (e.g. How to get to Grand Palladium Lady Hamilton Resort & Spa - All Inclusive from Sangster International Airport. By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Are all the alcohol beverages and restaurants included in the all inclusive. Read more about possible travel restrictions before you go. We are disappointed by the numerous inconveniences and lapses in service you encountered and deeply regret not living up to our commitments during your stay. We are thrilled you enjoyed an exciting volleyball game against some of our staff. It is only through feedback such as yours that we can identify the areas where we can improve the guest experience, food and quality of service at our restaurants, condition of rooms and public spaces, and overall customer service to continue providing the high-quality service that our guests have come to know and expect. The. Food was mind blowing and the property was very clean. Unfortunately, your first time at our resort and beautiful island to celebrate a special occasion has been marred by these circumstances. Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. We look forward to showing you all the improvements we achieved during your next visit. Thinking about bringing my family to the Grand Palladium Lady Hamilton Resort & Spa, but wondered if it was good for my kids (10 and 11). Please accept our sincerest apologies for not meeting or exceeding your expectations in all aspects.
Then, I had meeting with Mr. Dwight Spence me and 3 other people in my group. The atmosphere is great and the people are great. Checking in was good, the lady was pleasant everything was good. We will do our best to implement more training and coaching to ensure we not only meet our guests expectations but exceed them. Dear 885cashb, Thank you for choosing us as your vacation destination and sharing feedback on your experience! Then, I went to eat at the Jamaica Restaurant because I was hungry. Then, I had to purchase a new suitcase because I was leaving for Aruba on June 27. Guests can also give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. I stayed at other all inclusive hotels in Jamaica, including Secrets, which is far more expensive, but the food was the best at Grand Palladium., they had several options to fit any variety of people., the beach the pools the restaurants everyone was very nice it is a beautiful resort plan on going back, I did have a couple power outages while I was staying there but other than that the resort was amazing., its big spacious, open and clean. Unfortunately, you encountered these issues.
Your current currency is U.S. Dollar, Choose your language. Hi, we do not offer private entrances, all villa entrances are faced the same. Unfortunately, on this occasion, we fell short. You'll receive an email as soon as the property answers your question. We assure you the lapses in service you encountered are not indicative of the high standard our guests have come to know and expect. We appreciate you highlighting one of our exceptional staff members. Room service is also available but will attract a cost of $10 per delivery. A variety of international cuisine is available in 10 different restaurants at the Lady Hamilton. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. We look forward to seeing you again! You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didnt actually stay there. Excellent staff. There was a problem loading the reviews. We invite you to contact our Guest Relations department at info.jamaica@palladiumhotelgroup.com for further assistance and to discuss your experience in more detail. When would you like to stay at Grand Palladium Lady Hamilton Resort & Spa - All Inclusive? Booking.com will make efforts to obscure email addresses, phone numbers, websites, social media accounts, and similar details. Ideally, we'd publish every review we get, positive and negative. Choose your currency. We will address your concerns with our management team for review and immediate action. We strive every day to fulfill our mission to turn guests into fans. I can highlight Athena from a buffet as well as her colleague (sorry did not catch his name, biggest server) were professional, pleasant to talk to and always smiling. Booking.com mayat its own discretionalter, modify, delete, or otherwise change these Guidelines. It brings us great joy that you found our entertainment to be the highlight of your vacation.
yes we do have handicap rooms on our Lady Hamilton side which is based on availability. Approximate prices in USD for a 1-night stay, We'll show you stays where you can have the entire place to yourself, This property has taken extra health and hygiene measures to ensure your safety is their priority. Yes, we have a Kid Club on property which caters to children 2 years old and older. I went to celebrate my cousin 40th birthday with group of 19 people. On the beautiful north coast, this all-inclusive beach resort features a full-service spa and the largest pool in Jamaica. You can only leave a review within 28 days after check-out. If so how do you book the junior suite with the private entrance on the Terrace level. Dear Linda B, Thank you for choosing us as your vacation destination and sharing feedback on your recent experience at Grand Palladium Lady Hamilton Resort & Spa! The staff are great. Dear denasiab2022, Thank you for choosing us as your vacation destination and sharing feedback! There's no capacity for cribs at this property. Write a full question containing a minimum of 10 and a maximum of 300 characters, and don't share any personal info. The internet was fast, I had no issues connecting to my worksite in USA, and never lost service. Asked about: Junior Suite Beachside Ocean View its big spacious, open and clean. yes our inclusive package offers breakfast, lunch and dinner. We got no shampoo, soap nor body wash. Every minute someone came knocking on the door to check if we were still in there because apparently they wanted to paint. Browse questions from guests for anything extra you want to know about the property. Promotional content will be removed. The patio was dirty and the outdoor shower had no shower head. We've sent you an email so you can confirm your subscription. Overall I was very very happy with my experiences, My villa was everything. Loved the expansive pool area which prevented overcrowding. You can always go to a restaurant or bar and ask for some water, but they are all closed after 11. I couldn't believe that for the amount of money I paid and the SERVICES SUCK. Anyways the food was great though. Rooms: Not so clean, daily cleaning is not the greatest. Avoid using profanity or approximations of profanity with creative spelling in any language. Issues concerning Booking.coms services should be directed to our Customer Service or Accommodation Service teams. Certain services and amenities may be reduced or unavailable as a result. We went to the Italian restaurant to celebrate my cousin birthday because the SCREW UP on the reservation the travel agency said she book which wasn't true. Caribbean weather is very unpredictable, it could be sunny today and rainy tomorrow but the summer time ranging from June-August is usually the best days for beach adventures. The staff were very friendly. Providing a safe, clean and comfortable environment for our guests has always been vital to the operation of our hotel. I have shared your feedback with our housekeeping and maintenance teams to ensure issues like this do not occur again. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Beach volleyball was the best. Guests loved walking around the neighborhood!
Contributions should be travel related. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. What a disappointment. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. I can't say enough good things about my experience here. We have more than 70 million property reviews, all from real, verified guests. Elegant tile floors, a whirlpool tub and a private balcony or terrace is available in each room at Grand Palladium Lady Hamilton Resort & Spa. Staff were very helpful . When I brought it to Frond Desk attention, no one had returned money, just said we do not know, maybe website is not updated. Then, the housekeeper said there was no face towels/wash clothes. I called my doctor that Thursday morning which was June 23, 2022 and she told me to go see doctor at urgent care. * Providing a clean and comfortable environment is vital to the operation of our hotel. We hope to see you again soon for an experience worthy of a five-star review! When, I got home . Also, is this room an ocean view? Booking.com does not accept responsibility or liability for any question or answers. Do not buy ocean view, it is partial OV, we upgraded to suite and loved it. Review collected in partnership with this hotel, There are more places to choose from in the, grand palladium lady hamilton hotel lucea, grand palladium lady hamilton resort and spa. We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership. Booking.com does not accept responsibility or liability for any reviews or responses. Very peaceful. Prince, Nicolas, Fresh, VIP, and Power Man play a good game against some tough competition. WiFi is available in public areas and is free of charge. We will do our best to ensure your next stay exceeds your expectations. yes all our rooms are equip with a safe where you can store your valuables. Grand Palladium Lady Hamilton Resort & Spa - All Inclusive accepts these cards and reserves the right to temporarily hold an amount prior to arrival. We are taking the necessary measures to correct these issues immediately and avoid recurrence by implementing more training and coaching of our staff to ensure we better accommodate all our guests and not only meet our guests expectations but exceed them. We strive every day to fulfill our mission to turn guests into fans. Cancellation and prepayment policies vary according to accommodations type. Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this. Reviews are most valuable when they are original and unbiased. I had to wash all my clothes in hot water. Though an apology will regrettably not change the outcome of your experience, we extend one with genuineness. Restocking is not daily and we had to ask for more bottled water, which was delivered once and ignored second time. We have great partnerships with third-party excursion providers, like the one you mentioned.