that a qualified technician will start on your automobile. Waldorf, MD 20601, 5415 Butler Road Alexandria, VA 22303, 8980 Mathis Ave 4135 Auto Park Circle Vienna, VA 22182, 3516 Fort Meade Road _gaq.push(['_setAccount', 'UA-65581621-1']); Either way, you can depend on the fact that you're entrusting your Toyota vehicle to the best service team in the Chantilly area. MARLOW HEIGHTS, MD 20748, 1800 OLD RICHMOND HIGHWAY How can this be legal? I told him that my car ran perfectly fine when I brought it in for the recall work and that the steering problem only happened once they worked on it. I find it hard to believe that this dealership and I had agreed on price and pickup date but they completely ignored this and sold the vehicle anyway. You can: Would you like us to send you price alerts? Instead, bring your pride and joy to the factory-trained technicians in the Service Center here at Ourisman Chantilly Toyota. Get a fair transparent quote instantly before booking. All Rights Reserved. 
I leased a car from this dealership on Feb 6th. You can enter your information and save it for even easier access in the future, or you can choose to schedule your appointment as a guest. Directions Certified cars are manufacturer warrantied and typically
in for service and the daily rate will be waived. After service, vehicles may only be collected everything went smooth from the time i entered until i left-much nicer than the last time i was there.
Tip: to properly print the map, please enable "Print Backgrounds" in your browser's print settings. I definitely recommend you do not drive the vehicle until you have an independent mechanic look over it, as this is a major safety concern. From the sound of this, it seems that your engine is indeed burning oil. Welcome to Ourisman Chantilly Toyota, your Local Toyota Dealer Serving the Chantilly area. (function() { Trust your Toyota car to us and we'll have it looking like new in no time at all! Hoping someone from BBB can investigate this incident. See all 18 vehicles from this dealership. 
'dealer': 'Ourisman Toyota Chantilly', Of course, we make sure to provide legendary customer service with a smile to each driver that sets foot in our showroom! Enter your registered email address to request a password reset link. We're wholly dedicated to providing exceptional service and repairs without any unnecessary hassle or hidden fees. }); 
Directions Ourisman Chantilly Toyota Service is conveniently located in Chantilly. _gaq.push(['_setAccount', googleId]);
2017 Ourisman Chantilly Toyota. [CDATA[ */ Ourisman Chevrolet Buick GMC Of Alexandria, Ourisman Chrysler Dodge Jeep Ram of Woodbridge Service, Ourisman Fairfax Toyota Certified Collision Center, Ourisman Volkswagen of Bethesda Service Service. Rockville, MD 20855, 12430 Auto Dr Frederick, MD 21704, 8670 Richmond Hwy Directions Called dealership and was told to bring it in the next morning. They offer me only $20,000.00 for a defective vehicle I bought from them 4 months ago! r=o.createElement('script');r.async=1; When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Chantilly, VA 20151. We offer a wide range of new vehicles from the Toyota lineup, including the new Toyota RAV4, Highlander, Highlander Hybrid, Camry, Corolla, Tacoma, Tundra, Sienna.
var google_remarketing_only = true; a video consultation. Sorry, no locations matched that search. Our first step in resolving this concern is to investigate exactly where the missing oil is disappearing. Directions The money $2,495 was sent to the lienholder. Directions If the manager notices any signs of unusual wear, they can assist in repair or replacement. ga.src = ('https:' == document.location.protocol ? appointment. They have done nothing but lie to me and blow me off As of 12/22 I still have no car. The service agent was also very helpful. No one could tell us whats wrong with it, but it randomly just wouldnt start. We offer fair pricing on top-notch service at our service center in Chantilly. 'locale': 'washington adi', Please call us at at (703)-378-2323 with any questions or comments you may have. Directions I replied that this was recall work that wasn't done properly. We're looking forward to servicing your vehicle soon! Waldorf, MD 20601, 801 Rockville Pike Unfortunately, due to the age of the vehicle, radios take longer to obtain. Our tech also inspected the steering components, and heard a noise from a steering column bearing when listening with a stethoscope, but was not certain that this would have any relationship to steering effort. Directions By now, I don't trust or believe anything they are telling me, so I asked Joon to send me a copy of the **** invoice, which he did. I purchased a used car from Ourisman Chantilly Toyota on 10/14/2020 and I still don't have this car in my posession. From everyday tasks such as oil changed and brake jobs, to performing state vehicle inspections, they'll get you in and out of our service bays as quickly as possible. Respectfully, none of the desired outcomes *** ***** is proposing are viable options for us. Manassas, VA 20110, 4800 Bethesda Avenue MARLOW HEIGHTS, MD 20748-1802, 3514 FORT MEADE ROAD Laurel, MD 20724, 4404 BRANCH AVENUE Our certified Toyota mobile mechanics perform over 600 services, including diagnostics, brakes, belts, oil changes, 30k/60k/90k maintenances, and will come to you with all necessary parts and tools. I requested him to give me a copy of my previous contract, so I can see what they changed. 'region': 'central atlantic' However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. a rental vehicle as delays can be substantial. Includes reviews of Sometimes even with our best efforts, problems can arise from certain cars, which are often of no fault of the owner.
We have removed the word "processing" in that disclaimer which *** **** is referring to in his letter to avoid any confusion with any other future potential client and we have raised our offering price by the amount of freight so that we will no longer argue with our customers about fees. They told me to mail them that check back and said it costs them to write a check. Brought car home and did not drive it for five days. _gaq.push(['_setAccount', 'UA-41613499-11']); I was pleasantly surprised to get a service appointment on a short notice. 'https://ssl' : 'http://www') + '.google-analytics.com/ga.js'; From the new car smell and the latest in technology to an untouched warranty and advanced safety systems, there's no denying the advantages that come with a new car, truck, SUV or crossover. Super happy all around. Here at Ourisman Chantilly Toyota, we work every day to ensure that your car retains its original quality and top condition for countless miles of daily driving. I signed an initial internal document the night that I went to dealership and payed an initial payment of $2285.65 which included gap insurance. Ourisman Chantilly Toyota The warm welcome, the smile, the high quality and the professional experience the sales staff and my salesman created this superb experience for me.. that with Toyota promotions and incentives we were able to
I went to the dealerships office on the weekend, Saturday. Our Cars.com Vehicle Test Team has awarded the ${make} ${model} We found no faults related to the recall work. var google_conversion_id = 855058867; Mike H******* called a few hours later and repeated the same excuse. Any guest is welcome at any time with or without an This price included a $1,250.00 rebate. My best regards I didnt want to be stuck with an unreliable car so we traded it in for a 2019 Toyota Highlander, but I just feel like its not right. This invoice is not for a replacement radio, it is for a repair service. That guy around the corner might use cheap aftermarket parts he got at a chain store, which are much likelier to fit poorly and fail -- and could potentially invalidate any Toyota warranties. At our own expense, we disassembled the area of the steering column upper bracket to ensure that the work we performed was done correctly. h.hj=h.hj||function(){(h.hj.q=h.hj.q||[]).push(arguments)}; s.parentNode.insertBefore(t,s)}(window, document,'script', Before we were going to sign paperwork, we discovered that the sales manager added Delivery Processing and Handling fee, that was already included in the initial offering price, into the final cost again. We have repaired his radio. var _gaq = _gaq || []; Looking forward to next service with Ourisman. I had to reach out to another service manager, Joon, which he did email me back and we spoke. My truck is fixed the 1st time. ga.src = ('https:' == document.location.protocol ? Monday-Friday and 8:00 am until 6:00 pm on Saturdays, except holidays. Directions They asked me to sign a one page paper as a new contract. We did get one, it took longer that expected, but we fixed the short and replaced the radio all the while customer was in a rental vehicle so that he was not inconvenienced. var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; BBB Business Profiles are subject to change at any time. Later that same day Joon notified me that they could no longer can get this radio and that they would have to order a used one off of **** and that it would be in on Dec. 11th. Singing along to the radio, while optional, is certainly recommended for the full experience. If you wish, you may update it before sending it.]. Ourisman Chantilly has been servicing my Toyota 4Runner Limited since 2016, and my experience has always been exceptional. Shuttle pick-ups later are The service department was able schedule my vehicle at a time that was good for me. *** **** is referring to a disclaimer that is at the bottom of the pricing sheet what also states, "while every attempt has been made to ensure the accuracy of the data displayed, the Dealership is not responsible for any errors or omissions.". Robert in the service department asked me to come in and would get it taken care of. I was furious. guests as much as possible based on the skill level required, parts Later, Mr. H******* road tested the vehicle with Ms. W****'s son, who agreed that the vehicle was performing normally at that time. We want to help ensure that our customers are satisfied not only at the time of purchase, but as long as they own their vehicle. Unable to duplicate the concern, no further action was taken at anyone's expense. There is more to this, but I don't have anymore area to type. {if(f.fbq)return;n=f.fbq=function(){n.callMethod? The vehicle was sold to that individual on that day. Rockville, MD 20855, 3518 Fort Meade Road home delivery on some or all of its cars. fbq('track', 'PageView'); n.queue=[];t=b.createElement(e);t.async=!0; (function(h,o,t,j,a,r){ 2022 Toyota Motor Sales, U.S.A., Inc. All information applies to U.S. vehicles only. 2022 I send them that check back in January 2020 within a week of that. How many Chantilly drivers are shopping on a budget? Here at Ourisman Chantilly Toyota, our financial experts will guide you every step of the way to get you behind the wheel in a way that you're completely comfortable with. Directions n.callMethod.apply(n,arguments):n.queue.push(arguments)}; A video walkaround of this car may be available //_gaq.push(['_setDomainName', 'http://oct.stage.drivewebsite.com']); Of course, we only use genuine parts and accessories to maintain your vehicle's original quality and like-new condition for many years of daily driving. var dCity='Chantilly'; fbq('init', '1592949767442621'); If you're to take advantage of our service expertise, simply schedule a service appointment online before dropping your car at our Service Center in Chantilly. I had already emailed my loan officer and included members of Ourisman Toyota sales and finance staff the I would have check in hand on Monday December 9th. : Subsequent to this inspection, the vehicle was driven extensively, by Mr. H******* and me, both separately and together, making multiple parking-lot turns to the limit of steering travel in both directions, and driving on public roads, for a total of 22 miles. Moreover, the service contract has wrong information about the lienholder. Chantilly, VA 20151. if(googleId.length>1&&googleId.substring(0,2)=="UA"){ Toyota Certified, Expert, Master, and/or Master Diagnostic technicians We were looking for a used 2018 van, and were very pleased *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. {if(f.fbq)return;n=f.fbq=function(){n.callMethod? Directions We know full well that buying a Toyota RAV4, Highlander, Camry, Tacoma or Sienna is one of the biggest and most important investments you can make. Toyota uses a 160-Point Quality Assurance Inspection to make sure we deal in only the best pre-owned vehicles. We recommend obtaining your own ride back or ${award} ${year}, By Dina and Anthony from Haymarket, Virginia, By Abraham A. Metzher from Gainesville, Virginia. ComplaintsComplaints for Ourisman Chantilly ToyotaNew Car DealersView Business profile. You can get more information about this car from your couch through If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. That's why it only makes sense to enlist our Toyota service pros for your maintenance and car repair needs throughout Chantilly, Washington DC, Vienna VA, Arlington VA and Springfield VA. Our Service Center is staffed by a team of expert technicians that are solely dedicated to delivering exceptional car care in a timely and affordable fashion. We'll take it from there! Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. 2022 Ourisman Chantilly Toyota. We look forward to serving you. Manassas, VA 20110, 10441 fairfax Blvd. The finance agent did not disclose to me that the extended mechanical service contract is optional. var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ga, s); are available from 8:00 am until 5:00 pm Monday-Saturday except holidays.
The price that was given to *** **** in an email message was $20,296.00 plus taxes, tags, and fees. One was replacement of the airbag and the other was a steering column replacement bracket. s.parentNode.insertBefore(t,s)}(window,document,'script', })(); Directions Directions We are not buying his vehicle back. I called them to send me a check with corrected name. I was thinking, that I was just going to buy a car and leave. On Saturday December 7th, I and two sales associates agreed upon the price for a 2017 Tacoma Limited and a pickup date of Wednesday, Dec. 11th. Although I wish I was able to produce another used vehicle for *** ***** similar to what he had inquired about with our store, I am not able to do so at this time. If there's anything further we can do for you, we are happy to help! BBB is here to help. Clarksville, MD 21029-2200, 14211 Jefferson Davis Hwy Directions var google_custom_params = window.google_tag_params; Directions Thanks to our wide selection of car loan and lease options to choose from, owning the car of dreams has never been easier. The stock number at Ourisman Toyota was ******. fbq('track', 'PageView'); He said we don't have it in our system. Laurel, MD 20724, 1580 Spring Hill Rd. Simply, our company policy is that we do not hold used vehicles for viewing rights. And they applied discounts to the overall bill. I look forward to next appointment. Directions Bethesda, MD 20814, 3371 Fort Meade Road Rockville, MD 20852, 14227 Jefferson Davis Hwy Directions owners, Over 25,000 topics, from beginner tips to technical Our appointment tool is not restricted so that every guest })(); G******Parts and Service Director, Customer Reviews are not used in the calculation of BBB Rating, of those, 0 complaints were closed in last 12 months. On Sunday Dec 8th, I was notified that afternoon that the vehicle had just been sold to someone locally. Mr. Rivera was exceptional in explaining my repairs and making sure the work was done on time. The recalls performed on Ms. W****'s 2003 Toyota ****** were to replace the SRS control unit and a sub harness (located low in the center console area and unrelated to any portion of the steering system) and to replace the steering column upper bracket (which houses the Federally mandated steering lock designed to make the vehicle more theft resistant). var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ga, s); Directions a.appendChild(r); Directions My experience with Ourisman Chantilly Toyota was extremely.fabioulous and great. Woodbridge, VA 22191, 5415 Butler Road var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; test drive). Our after-hours night-drop box is accessible 24/7. I was offered a price to purchase a new car in an email. One of Toyota's primary goals is to emphasize the entire ownership experience. We're glad to hear we delivered such a great experience. BBB Business Profiles generally cover a three-year reporting period. if(!f._fbq)f._fbq=n;n.push=n;n.loaded=!0;n.version='2.0'; A very nice lady was there was going around assisting and checking on customers comcerns. We make it easy to schedule your service appointment with us, thanks to our online service schedule tool. Directions The service department is open from 7:00 am until 7:00 pm They have not replied back or sent me my check. a virtual appointment! /*
There's no better place to go than Ourisman Chantilly Toyota for Toyota service in Chantilly, Washington DC, Vienna VA, Arlington VA or Springfield VA. Our Service Center is staffed by a team of trained professionals that know every inch of your Toyota model. ToyotaCare complimentary maintenance technicians are Your service advisor will provide you an At no time did the "loss of power assist symptom re-occur. Since I still hadn't gotten any response from Ken by the 27th. Directions Directions
We had agreed that they would mark this vehicle as Sold and no longer available to the general public. Latitude: 39.39859390258789Longitude: -77.40762329101562, 6001 Urbana Pike Laurel, MD 20724, 2404 Crain Highway The pin in the steering column upper bracket can engage the steering column only when the vehicle is in park, the key is out of the ignition cylinder, and the steering wheel is rotated to specified positions in that order.) Let's ride together! Directions Directions Any concerns related to the hydraulic system that provides the power assist, however, or any other part of the steering system not directly related to the recall work would require correction at the owner's expense. var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; *** ***'s taxes for this contract were not recoverable from the Commonwealth of Virginia. The service manager is very responsible and made sure I got everything I needed for my car. If your heart is set on a new Toyota, then we have you covered. Why do I have to be screwed for something that wasnt my fault? 4135 Auto Park Circle BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. This car is likely to sell soon based on the price, features, and condition.
Service: 5415 Butler Road Bethesda, MD 20814. James, thank you for your kind words and this wonderful review! t.src=v;s=b.getElementsByTagName(e)[0]; Directions A few hours later a technician called to tell me that there was no way of knowing what the problem was unless they took the dashboard and steering column apart again and that this was "an expensive fix."