Desired outcome: Lyft no longer supports a lot of their former phone numbers, and instead wants people to use email or online chat functions. Why are Missing Drinks on Uber Eats & DoorDash Such a Big Problem?
The driver drove recklessly, cutting in front of other cars on the side of the road and running red lights and stop signs. the right address.And on top of that i always have to pay more due to that and I cant afford to be paying more.Like today my lyft driver and me got thrown off because the lyft gps took us to the middle of nowhere, Thats extra time that was wasted and I was already was running late for work due to no availability at 9 am i would have to pay 45 dollars to get to my job which is only 13 mins away from my pick up location.It has happened already multiple times .Conclution Its NOT fair at all, They finally charged me, different amounts again for 1 ride and the $10 79 still unavailable to spend for me, because their one charge didn't match one of the pending charges.
If I could give zero stars for my most recent experience I would. Customer Reviews are not used in the calculation of BBB Rating, 2,547 total complaints in the last 3 years, of those, 1,246 complaints were closed in last 12 months. They got more done in a few weeks than I did in over two years. I called my bank. as to these so-called remarks that I made.
Enforce (assuming you have one) the policy on drivers sticking to the first fare that they accept. Also a payment on Jun 21 for $268.Therefore this week I should owe $268. This is a form of dispute resolution where an independent arbitrator reviews the case. I have done this process for weeks now.My profile's name is ***** My phone # ************ My email linked to this account ***************** Enclosed are the documents I did manage to save.Please help me with this situation.
Share your photos and videos with others to prove the truth of your words. ******************************* complaint concerns an incident that occurred off the Lyft platform. Under normal circumstances, handicapped customers are allowed to get on the plane first so they don't have to do a lot of walking.
Desired outcome: I have been renting with FlexDrive for over a year now and I really do not appreciate how difficult it is to get in touch with someone when I need help. but again he never showed. On my last trip, I ordered Lyft to take me to the airport. No refund to this date. Desired outcome: We are in receipt of the BBB complaint case#********. We are in receipt of the consumer rebuttal in BBB complaint case ********. I have since filed a police report & cancelled all my cards. My current premium of $1,052 times 6% is $63.12 and that's the LEAST I want from Lyft. Anyway, Stupid Mathew told me where he lives during the ride.
I cant say enough good about this company! ********************* Jul 12, 2022, 9:11 AM PDT Good afternoon, I have been on the phone on hold waiting to speak to someone for 30 min now. ******* (the driver) arrived at 5:32 pm. ********************************* complaint concerns charges on ********** Lyft account. How to Contact Uber Eats Customer Service, Deactivated By Lyft? I was never refunded for 4 rides that I cancelled in a 1 or 2 day time period. I just told him again a few minutes ago and he did pick up the receipt just to throw it right back out the window as he was leaving. If I could give zero stars for my most recent experience I would. Sometimes, all it takes is contacting the company for the issue to be resolved to your satisfaction.
I would like for him to stop coming to this Arco if he can't throw his trash in the bin which we DO provide otherwise I will have to inform the authorities. I would like to know what happened.
Needs to be held reliable for. Its ridiculous its time and money lyft is robbing me and their own drivers that took me where is the logic in that.My Poor driver had to turn off the lyft app put that he dropped me off and take me to the right location which was 15 more minutes away. from McDonald's), on the ground after he's done pumping his gas. 5 star rider rating and 5 star tipper - now threatened to be banned for a bad rider rating, A ride from the orthopedic surgeons office, Drives to and from surgery via devoted health. Very unsatisfactory experience with driver, Left ride I was never picked up but charged, Changes to their policies, People in voice to coordinate complex problems and give quick responses, English speaking drivers for English speaking riders, dino immediately put a hold on my account, don't group rides together, Never receiving refunds for canceled rides, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Today, 7/14/22, was my first day driving for them. The once I had to walk (I have disabilities) to a business I know, crossing lanes of busy traffic when I walk very slow, to get a ride home. J Stryd's complaint concerns an experience on the Lyft platform. I got to the airport fine, however when I got a notification from the Lyft app it stated my ride was $171.99. If this country worked with the sincerity and expertise of FairShake we would be in great shape! My current premium of $1,052 times 6% is $63.12 and that's the LEAST I want from Lyft. The company operates in over 200 cities like New York, Los Angeles, and San Francisco. Leaving scam artist that do not communicate in employment. I noticed 5 changes on one trip. They are working and we are paying for the service. He confirmed my wallet was sitting in his back seat and stated he would return in approximately 7min. If you are having an issue that cant be fixed through automated responses and computer submissions and you really want to talk to a real person, you are not alone. At the same time I received a text from the driver "John" asking were I was trying to explain I was outies at the Keller Williams office next to Starbucks. It's rude and very unprofessional. Claim it and get a lot of features. Some contain a Dispute fare or charge button, Start by using in-app features found in the ride receipt, Give all the relevant details that Lyft asks for, Dont include irrelevant details or send long-winded stories. Upon arriving I had seen in GPS it was directing her to turn down a dead end street.
On 7/20/2022 at 1:20am ET I called a ride with Lyft for me and my friends. I lost at least 6% of my 25% discount on my renewal. Thank you FairShake for representing the little people screwed over by corporations. Are Walmart Orders Worth it for Uber Eats Drivers? Erik Bonoff. To add additional comments, reply to this email. I lost at least 6% of my 25% discount on my renewal.
Next thing I know Im getting guidelines about being courteous. It may be weeks before I can make another appointment. That's it.
Your request (*********) has been updated. Because of this I was late to pick up my car, now I dont have a vehicle for work.
I am a 59-year-old disabled man. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Events really hurt the renewal discount percentage and I rarely get even 1 on a drive. What am I paying for? The ride was fine. I'm waiting for the police department to arrest him. Why did you do that to me? Through misrepresentation and expectation creation that leaves individual vulnerable to higher risk situation than wouldve been tolerable. Changes to their policies, People in voice to coordinate complex problems and give quick responses, English speaking drivers for English speaking riders, dino immediately put a hold on my account, don't group rides together. A Lyft driver with license plate #: 8VEH500, has been littering on Private business property at Arco at 4498 Bonita Rd., Bonita, CA. Completely unprofessional and unprovoked behavior, while trying to report this driver the representative from Lyft hung up on me which tells me Lyft conducts matters of safety as a total and complete joke. By the time I realized that you people had jerked me around it was too late to do anything about it. This is my first time using Lyft and I don't want it to be my last. As I walk up the driveway, I realize my wallet wasn't in my pocket. My return flight arrived at *****************, June 8,2022 at 4:30pm. I checked and rechecked all the information and even went so far as to check to make sure everything was in order many times between midnight and 10:30 this morning.
According to Lyft I made certain remarks that suggested a prejudice toward a member of a marginalized group or protected class. And they truly don't understand what's going on with my ride, where I'm going, that I need to get back home.
My full refund of $260.00 and something. I immediately texted the driver & then called the driver. They have people managing their Facebook pages so you can leave a comment or private message and they will get back to you. Small claims court typically gets what consumers want, but it does take time and you do have to pay court fees. VERY RARELY. 2022 FairShake. Including trauma caused with uncertainty. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. It seems a pride in language and a refusal to speak English. Slander, defamation, libel, discrimination. They are really a light for us in a very hard time. Anyway, the Lyft driver in the morning was a maniac and racked-up 25 "events."
It has been more then 2 full weeks now. I scheduled a ride to the dmv late last night to be picked up today at 10:45 a.m. The result was a $304 charge for parking at the airport. At 322PM I received a text that my ride would be at my pick up point in 3 minutes and to look out for a Burgundy Honda Insight, I went out right away and waiting 10 minutes he never showed or even called to ask were I was and immediately received a text that I missed my ride and would be charged an additional $5.00.
Lyft actually has a limited number of local offices in major cities where you can go if you have a problem.
*In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. My last and newest complaint is being charged 3 times for the same ride on December 24. BBB Business Profiles generally cover a three-year reporting period. Naturally, I was pretty doped-up for the next couple days and forgot about opening the app to mark the trips as a passenger in another vehicle, so the 2 trips are locked-in permanently, according to terms of service. But he still has my license (home address) and 2 items that are not replaceable.
We are in receipt of BBB complaint case ********. Lyft says that money is never fully taken and they kick it right back to your bank if you cancel. We are in receipt of BBB complaint case ********. Click here to get notifications about new complaints of Lyft. Hello, my name is Mr. Adam Roberts. I explain the situation to them and ask for further investigation but they keep handing me off to specialized teams and telling me they wont drop the charge. I'm fluent in several other languages and have heard past riders devising a way and scheming amongst themselves on how to have their ride credited back to their account at the driver's expense because they thought that the ride was too expensive, not knowing that I fully understood everything that they were saying. Going and returning from my destination, I ordered Lyft 2.5 to 3 hours prior to departure. Most contracts with Lyft prevent filing or joining a class action lawsuit. Fix the issue as its everyday. In most cases this is nothing more than a rider seeking a free ride from Lyft and their ploy is to file a false complaint in order to be credited the monies back to their accounts.
I am a driver for Lyft. ComplaintsComplaints for Lyft, Inc.Car ServiceView Business profile. The rides do not appear in my ride history anymore. There's no way to Talk to Lyft to explain something more than their little boxes.
Twice I have been left at unsafe locations when my trip was roundtrip to get me home. This will surely increase the credibility of your complaint. My drivers were great so no holding them accountable. I scheduled the ride on March 2nd around midnight, to be picked up between 10:45 and 10:55 on March 3rd.
If you want to contact Lyft with a legal notice or with your consumer arbitration complaint.
He cancelled the driver request, because he was already enroute to his destination with me.Lyft will not pay me for the ride even though *****, the rider, told them that I was the one that picked him up from the hotel and brought him to Braintree.They should have contacted me about the need to send another driver. I asked how is it he was allegedly transporting me since I was still waiting for him at the restaurant, NO response. My biggest problems have been with drivers who don't speak English. If you say the money was put back on my card.
Lyft Fees Explained. ************************************* complaint concerns ******* driver earnings. Lyft encourages customers to use the help center process as their primary point of contact and then the customer experience representatives for more detailed issues. Arbitration is another option. Mathew picked me up. ComplaintsBoard.com is a leading complaint resolution website on the Internet. As the time approached I saw four drivers sign up for the drive and then disappear from the app. Prior to becoming disabled, I worked as a Special Education school teacher and basketball coach.
This was NOT what I had confirmed the ride for and even when I went to see the current ride estimate- approximately an hour after my ride was originally requested it was $55. He never returned.
This is just an ***** ride so its not a lot of money for them to not refund me. I dress professionally, do not drink or smoke and bathe daily.
This is a form of dispute resolution where an independent arbitrator reviews the case. Desired outcome: Where this is a problem is I am a permanent wheelchair assist client at the airport. There are dissatisfied customers just like you who have taken this step.
Please help me understand how a mistake of this magnitude could possibly have been made. Desired outcome: It was determined that I was overcharged $33.39 and it would take 5-7 days to process. I suspect that they cancel to pick up a fare that will result in them getting paid more. Most Lyft drivers are speaking with friends on their Bluetooth so after my greeting, I leave them alone, do not move around in the car, graciously thank them, gently close the door. But they didn't pick me up at 2 pm. We pay a premium for Lyft and I expect to be dropped off at the specified address.
The driver drove recklessly, cutting in front of other cars on the side of the road and running red lights and stop signs. the right address.And on top of that i always have to pay more due to that and I cant afford to be paying more.Like today my lyft driver and me got thrown off because the lyft gps took us to the middle of nowhere, Thats extra time that was wasted and I was already was running late for work due to no availability at 9 am i would have to pay 45 dollars to get to my job which is only 13 mins away from my pick up location.It has happened already multiple times .Conclution Its NOT fair at all, They finally charged me, different amounts again for 1 ride and the $10 79 still unavailable to spend for me, because their one charge didn't match one of the pending charges.
If I could give zero stars for my most recent experience I would. Customer Reviews are not used in the calculation of BBB Rating, 2,547 total complaints in the last 3 years, of those, 1,246 complaints were closed in last 12 months. They got more done in a few weeks than I did in over two years. I called my bank. as to these so-called remarks that I made.
Enforce (assuming you have one) the policy on drivers sticking to the first fare that they accept. Also a payment on Jun 21 for $268.Therefore this week I should owe $268. This is a form of dispute resolution where an independent arbitrator reviews the case. I have done this process for weeks now.My profile's name is ***** My phone # ************ My email linked to this account ***************** Enclosed are the documents I did manage to save.Please help me with this situation.
Share your photos and videos with others to prove the truth of your words. ******************************* complaint concerns an incident that occurred off the Lyft platform. Under normal circumstances, handicapped customers are allowed to get on the plane first so they don't have to do a lot of walking.
Desired outcome: I have been renting with FlexDrive for over a year now and I really do not appreciate how difficult it is to get in touch with someone when I need help. but again he never showed. On my last trip, I ordered Lyft to take me to the airport. No refund to this date. Desired outcome: We are in receipt of the BBB complaint case#********. We are in receipt of the consumer rebuttal in BBB complaint case ********. I have since filed a police report & cancelled all my cards. My current premium of $1,052 times 6% is $63.12 and that's the LEAST I want from Lyft. Anyway, Stupid Mathew told me where he lives during the ride.
I cant say enough good about this company! ********************* Jul 12, 2022, 9:11 AM PDT Good afternoon, I have been on the phone on hold waiting to speak to someone for 30 min now. ******* (the driver) arrived at 5:32 pm. ********************************* complaint concerns charges on ********** Lyft account. How to Contact Uber Eats Customer Service, Deactivated By Lyft? I was never refunded for 4 rides that I cancelled in a 1 or 2 day time period. I just told him again a few minutes ago and he did pick up the receipt just to throw it right back out the window as he was leaving. If I could give zero stars for my most recent experience I would. Sometimes, all it takes is contacting the company for the issue to be resolved to your satisfaction. I would like for him to stop coming to this Arco if he can't throw his trash in the bin which we DO provide otherwise I will have to inform the authorities. I would like to know what happened.
Needs to be held reliable for. Its ridiculous its time and money lyft is robbing me and their own drivers that took me where is the logic in that.My Poor driver had to turn off the lyft app put that he dropped me off and take me to the right location which was 15 more minutes away. from McDonald's), on the ground after he's done pumping his gas. 5 star rider rating and 5 star tipper - now threatened to be banned for a bad rider rating, A ride from the orthopedic surgeons office, Drives to and from surgery via devoted health. Very unsatisfactory experience with driver, Left ride I was never picked up but charged, Changes to their policies, People in voice to coordinate complex problems and give quick responses, English speaking drivers for English speaking riders, dino immediately put a hold on my account, don't group rides together, Never receiving refunds for canceled rides, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Today, 7/14/22, was my first day driving for them. The once I had to walk (I have disabilities) to a business I know, crossing lanes of busy traffic when I walk very slow, to get a ride home. J Stryd's complaint concerns an experience on the Lyft platform. I got to the airport fine, however when I got a notification from the Lyft app it stated my ride was $171.99. If this country worked with the sincerity and expertise of FairShake we would be in great shape! My current premium of $1,052 times 6% is $63.12 and that's the LEAST I want from Lyft. The company operates in over 200 cities like New York, Los Angeles, and San Francisco. Leaving scam artist that do not communicate in employment. I noticed 5 changes on one trip. They are working and we are paying for the service. He confirmed my wallet was sitting in his back seat and stated he would return in approximately 7min. If you are having an issue that cant be fixed through automated responses and computer submissions and you really want to talk to a real person, you are not alone. At the same time I received a text from the driver "John" asking were I was trying to explain I was outies at the Keller Williams office next to Starbucks. It's rude and very unprofessional. Claim it and get a lot of features. Some contain a Dispute fare or charge button, Start by using in-app features found in the ride receipt, Give all the relevant details that Lyft asks for, Dont include irrelevant details or send long-winded stories. Upon arriving I had seen in GPS it was directing her to turn down a dead end street.
On 7/20/2022 at 1:20am ET I called a ride with Lyft for me and my friends. I lost at least 6% of my 25% discount on my renewal. Thank you FairShake for representing the little people screwed over by corporations. Are Walmart Orders Worth it for Uber Eats Drivers? Erik Bonoff. To add additional comments, reply to this email. I lost at least 6% of my 25% discount on my renewal.
Next thing I know Im getting guidelines about being courteous. It may be weeks before I can make another appointment. That's it.
Your request (*********) has been updated. Because of this I was late to pick up my car, now I dont have a vehicle for work.
I am a 59-year-old disabled man. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Events really hurt the renewal discount percentage and I rarely get even 1 on a drive. What am I paying for? The ride was fine. I'm waiting for the police department to arrest him. Why did you do that to me? Through misrepresentation and expectation creation that leaves individual vulnerable to higher risk situation than wouldve been tolerable. Changes to their policies, People in voice to coordinate complex problems and give quick responses, English speaking drivers for English speaking riders, dino immediately put a hold on my account, don't group rides together. A Lyft driver with license plate #: 8VEH500, has been littering on Private business property at Arco at 4498 Bonita Rd., Bonita, CA. Completely unprofessional and unprovoked behavior, while trying to report this driver the representative from Lyft hung up on me which tells me Lyft conducts matters of safety as a total and complete joke. By the time I realized that you people had jerked me around it was too late to do anything about it. This is my first time using Lyft and I don't want it to be my last. As I walk up the driveway, I realize my wallet wasn't in my pocket. My return flight arrived at *****************, June 8,2022 at 4:30pm. I checked and rechecked all the information and even went so far as to check to make sure everything was in order many times between midnight and 10:30 this morning.
According to Lyft I made certain remarks that suggested a prejudice toward a member of a marginalized group or protected class. And they truly don't understand what's going on with my ride, where I'm going, that I need to get back home.
My full refund of $260.00 and something. I immediately texted the driver & then called the driver. They have people managing their Facebook pages so you can leave a comment or private message and they will get back to you. Small claims court typically gets what consumers want, but it does take time and you do have to pay court fees. VERY RARELY. 2022 FairShake. Including trauma caused with uncertainty. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. It seems a pride in language and a refusal to speak English. Slander, defamation, libel, discrimination. They are really a light for us in a very hard time. Anyway, the Lyft driver in the morning was a maniac and racked-up 25 "events."
It has been more then 2 full weeks now. I scheduled a ride to the dmv late last night to be picked up today at 10:45 a.m. The result was a $304 charge for parking at the airport. At 322PM I received a text that my ride would be at my pick up point in 3 minutes and to look out for a Burgundy Honda Insight, I went out right away and waiting 10 minutes he never showed or even called to ask were I was and immediately received a text that I missed my ride and would be charged an additional $5.00.
Lyft actually has a limited number of local offices in major cities where you can go if you have a problem.
*In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. My last and newest complaint is being charged 3 times for the same ride on December 24. BBB Business Profiles generally cover a three-year reporting period. Naturally, I was pretty doped-up for the next couple days and forgot about opening the app to mark the trips as a passenger in another vehicle, so the 2 trips are locked-in permanently, according to terms of service. But he still has my license (home address) and 2 items that are not replaceable.
We are in receipt of BBB complaint case ********. Lyft says that money is never fully taken and they kick it right back to your bank if you cancel. We are in receipt of BBB complaint case ********. Click here to get notifications about new complaints of Lyft. Hello, my name is Mr. Adam Roberts. I explain the situation to them and ask for further investigation but they keep handing me off to specialized teams and telling me they wont drop the charge. I'm fluent in several other languages and have heard past riders devising a way and scheming amongst themselves on how to have their ride credited back to their account at the driver's expense because they thought that the ride was too expensive, not knowing that I fully understood everything that they were saying. Going and returning from my destination, I ordered Lyft 2.5 to 3 hours prior to departure. Most contracts with Lyft prevent filing or joining a class action lawsuit. Fix the issue as its everyday. In most cases this is nothing more than a rider seeking a free ride from Lyft and their ploy is to file a false complaint in order to be credited the monies back to their accounts.
I am a driver for Lyft. ComplaintsComplaints for Lyft, Inc.Car ServiceView Business profile. The rides do not appear in my ride history anymore. There's no way to Talk to Lyft to explain something more than their little boxes.
Twice I have been left at unsafe locations when my trip was roundtrip to get me home. This will surely increase the credibility of your complaint. My drivers were great so no holding them accountable. I scheduled the ride on March 2nd around midnight, to be picked up between 10:45 and 10:55 on March 3rd.
If you want to contact Lyft with a legal notice or with your consumer arbitration complaint.
He cancelled the driver request, because he was already enroute to his destination with me.Lyft will not pay me for the ride even though *****, the rider, told them that I was the one that picked him up from the hotel and brought him to Braintree.They should have contacted me about the need to send another driver. I asked how is it he was allegedly transporting me since I was still waiting for him at the restaurant, NO response. My biggest problems have been with drivers who don't speak English. If you say the money was put back on my card.
Lyft Fees Explained. ************************************* complaint concerns ******* driver earnings. Lyft encourages customers to use the help center process as their primary point of contact and then the customer experience representatives for more detailed issues. Arbitration is another option. Mathew picked me up. ComplaintsBoard.com is a leading complaint resolution website on the Internet. As the time approached I saw four drivers sign up for the drive and then disappear from the app. Prior to becoming disabled, I worked as a Special Education school teacher and basketball coach.
This was NOT what I had confirmed the ride for and even when I went to see the current ride estimate- approximately an hour after my ride was originally requested it was $55. He never returned.
This is just an ***** ride so its not a lot of money for them to not refund me. I dress professionally, do not drink or smoke and bathe daily.
This is a form of dispute resolution where an independent arbitrator reviews the case. Desired outcome: Where this is a problem is I am a permanent wheelchair assist client at the airport. There are dissatisfied customers just like you who have taken this step.
Please help me understand how a mistake of this magnitude could possibly have been made. Desired outcome: It was determined that I was overcharged $33.39 and it would take 5-7 days to process. I suspect that they cancel to pick up a fare that will result in them getting paid more. Most Lyft drivers are speaking with friends on their Bluetooth so after my greeting, I leave them alone, do not move around in the car, graciously thank them, gently close the door. But they didn't pick me up at 2 pm. We pay a premium for Lyft and I expect to be dropped off at the specified address.