The guys at the counter said, "We can't set deliver until 30 days out." I was definitely taken aback by this practice which is illegal. I received a text saying we would get it in August. 
The simplest things break under normal usage like handles and knobs, furniture legs, buttons on the upholstery, cracking of the drawers, bolts coming off or stripping, lids on seats becoming disconnected, hinges falling off mirrors, etc. If I could give them zero stars, I would. Today, Parker House Furniture offers a wide variety of Living Room, Home Entertainment, and Home Office furniture which can be found in cities across the U.S. as well as several international countries. Well they figured out how to, yesterday I received 2 packages from Bob's, would you believe they were both the wrong parts and they are again these little 1 cent parts I dont need. She also told me that the recliner is out of warranty and that nothing can be done. I would give them a zero if possible. We don't want credit. I got messages to tell me the delivery was on the way and my estimated time (or 30 mins away from me). This fella told me that once our furniture was not deliverable on the 14th that it was earmarked for the next customer in line for this back ordered Frame!!! Now I get the furniture on Aug 10th, the delivery guys broke off my Ring Camera on the front door, without telling us. On 07/20/2020, I received an email from Bobs customer service and informed me that my case was still under review. The total price is $872.68. This was the first time I ordered furniture from Bob's and will be the last time. He told me he would call back by 5pm if it was not going to be delivered that day. There was an 8 week wait for delivery. They could care less about our situation. 
Calling the Southington store was useless. I want to say your business cannot build on lies.
Now one the recliner doesn't fit in the room and I need to return it. I paid for white glove service where two or more people come to setup the furniture in your home; and that was when the problems began. First my bed frame was delivered a couple hours late and I was told the hardware was missing to contact customer care and hardware would be brought out to assemble it. So you don't understand. Just checked on the status of the love seat, guess what???? I am so mad and I will never deal with BOB's Furniture again. Self Pick Up Zipcode: Saint James, NY, 11780. I have the insurance but it's worthless. Once they have your money youre nothing to them after that, just an annoyance. Instead, on 8/11, I got a delivery receipt. April came, same story, pushed to June. Say one and do another. They told her they would come back in a few hours. Now no one seems to know who Larry and/or any of the other "Customer Care" representatives are. Very disappointed. The delivery guys said it was missing stuff. Told me my couch was in their warehouse! All lies. Waiting for my paid sofas for three months. Jose L., treated me as less than human. Told due to COVID we'd receive in about 16 weeks. Multiple times we were told it would be delivered in May, even after I received the receipt. I am writing today to log a complaint against your company. He drove off on me.
Received an email on 10/5/21 stating my couch would not be delivered now until mid February 2022humph. They told me I could not be refunded due to the furniture being in my house already and the new furniture could not come out to me until a month later!!!! I would NEVER recommend purchasing anything from Bob's Furniture and have advised my family and friends to never purchase from them.
They can't get the parts and giving us the run around. The financing lady had a problem. I purchased a bedroom set for my son at the Wharton NJ store. I am trying to pay this as fast as I can but now I have obtain their terms which I know are certainly not what we agreed to with Acceptance Now through Bob's Discount Furniture. 
Do not buy anything from this store.
Months go by and I get nothing, I finally call them and am told part will be here in September. The delivery driver did not feel like bringing my furniture upstairs. When we return the product, they are sending the same Bunk bed every time. I would recommend spending your money elsewhere where you can receive better treatment. When they delivered my bed, 4 months after it was promised, the delivery team, built it wrong, took it apart, rebuilt it and had a left over slat which they told me was "not necessary" along with a draw that wouldn't open or close. I know this venting here will not help in our situation but I just had to vent frustration somewhere. Great customer service guys! Ordered our living room set w/ recliner around February/March 2021 or so. I get email confirming but you think everything is all good right? This first explanation sounded a bit a bit fishy to me so I am interested to hear how they explain this new delay. The other 8 have been a nightmare. She was told it was on back order and could not get it until Sept. 14th. In March 2020, my sofa set and love seat fabric started ripping off again from different places.
For screen reader problems with this website, please call888-820-65008 8 8 8 2 0 6 5 0 0Standard carrier rates apply to texts. We had ordered couches, end tables, coffee table and dining set at the end of June from Bobs Furniture in Gilbert, AZ. So now we (both in our 70s) had to move the frame back from the curb into the bedroom and assemble. These guys can't keep their lies in Order. They were supposed to check the table before the third delivery even left the warehouse. I finally was transferred to a Company Customer Service agent.
So I was just paying 12% up front for them doing nothing. He claims they dont service the city. I called again and they sent another technician with a really bad attitude and very disrespectful (which is NOT allowed in my house) Who was also going to glue everything "together". I would try to call the store where we made payments and there was no answer. Not sure what is going on with Bob's Discount Furniture, but their products and character has diminished substantially over the years. We have used the no credit financing called Acceptance Now each time.
We were outraged! Now I know why they didn't want me to pay off one set. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. It is a typical bait and switch; bait you with 30 days out and now pushes you out to almost 6 months. 
Within 6 months, the Sofa set and love seat got damaged. Believe me when I tell you, 3 out of 12 items did not have any issues. Condition: New: Product hasn't been unwrapped from the box, Overall Dimensions: Width: 146 inches, Height: 39 inches, Depth: 114 inches. The arms are loose and when you push on them you can hear a popping noise as if there is loose cardboard. Is my couch really on a boat in Long Beach or was this just a big lie??? Order number: **.When we got the product, I noticed the door could not be closed properly and the product has toxic smell (I have a 5 year old at home). Wouldnt even look me in the eye. I have contacted them many times.
The best part was that "Customer Care" kept saying that when the furniture was ALL delivered, they would recompense us $100 for each mishap; so finally the furniture is all delivered (with the exception of the wrong foundation which is still against the wall in the bedroom since they've yet to pick up) and NOW they informed us that all they can do to compensate is give us a $100 credit to use at Bob's; the absurdity of all this is truly surreal ALL I am asking for is a $239.99 delivery fee be waived as a courtesy to compensate for ALL the headaches, miscommunications and two trips I had to make to Virginia to accept the deliveries for my son, all were caused by errors on their part. Sorry Bob, its time to up your game! The initial purchase was good when I was in the store and was deciding on what to buy the sales associate was nice. I was then connected to someone higher up in customer service, who gave me her direct line and promised to resolve all of my issues, along with compensation. This just gets more frustrating by the day. I can't believe a delivery supervisor is dumb enough to fall for that.
I have heard nothing from the company even after all these issues. This was one of the worst experiences dealing with a furniture store. We are a very dissatisfied customer and wont return! We were told that no fees if we get it paid off by December. DEFINITELY, I will not return and MAKE SURE to tell my story to everyone I can. I purchased a sofa and loveseat a little over a month ago and it's coming apart at the seams. All Rights Reserved. They seem to not care at all. It is now September 28 and we just received an email stating we are now pushed out until mid December. Youre seeing this ad based on the products relevance to your search query.
Without taking into account all the inconveniences caused.
This has happened twice but still no contract which explains terms or anything. Our content is intended to be used for general information purposes only. Unsubscribe easily. Bob's continues to sell and take orders for this particular couch even though they can not fulfill their orders from December of last year. We encountered some financial difficulties and money was extremely tight. The drawers and the frame are not secure anymore. Items were not taken out of box to verify conditions before drivers departed my location. I bought Curio-DMN100CO-ESPRESSO SONOMA from Bob's furniture, Bob's White Glove Delivery and received the product on July 07, 2021. Unsubscribe easily. We should have walked away when Just Paul couldn't convince us to buy all the extras and the store manager came and chatted over 20 minutes trying to convince us himself. WRONG! I place an order for loveseat and a sofa 2 months ago. Parker House Cuddler Laurel Dove 6 Piece Sectional Sofa Set.
The legs are plastic as wellthough I may have overlooked this in showroom floor. I called again today. We ordered a basic sectional on December 8, 2020 at Bob's Furniture Joliet and were told due to Covid, delivery would be worse case February 2021. We are grateful for the loyal customers that look to Parker House to provide the style and engineering they expect. The sales people lie to me on several occasions. Open a complaint and blah blah blah. Recliner received had loose strings everywhere and nails coming out of it. In the meantime I would have to keep the large box in my 750 sq ft apartment. She asked the sales person if the delivery team would take the old frame away. They had to send a tech 3 days later to rebuilt it again, only after I threatened to throw the slat through their store window because I was getting nowhere with customer service. Please don't not buy any items from the company. It was the worse experience I have had in purchasing anything in my whole life. Someone from customer service answered me. Flavio told me he was extremely sorry for the situation and would rectify it. Featuring 2 cup holders, reclining seats with a push of a button! We are really not bad people and we do pay our bills. They talk a good game on the phone but when it comes down to it they will just not do right by you.
In our opinion?
Unfortunately though, this was wrong! July came and and delivery was pushed to August, however this time we were actually given a specific delivery date and time. So we denied the pick-up since they had NO foundation to deliver; it gets better; now I'm going back and forth with "Customer Care". (Every Tuesday we get updates pushing it further and further out). Top subscription boxes right to your door, 1996-2022, Amazon.com, Inc. or its affiliates. We originally chose Bobs with the thought that we were getting a quality product for a decent price. I explained the situation and why our account was sent to Rent A Center after doing so much business with them and paying off each and every financed purchase with them. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. They make what we do possible. My husband is a retired military vet and I work full time and I don't appreciate being treated like POS that doesn't pay our bills. All of the techs stated they could not do anything and advised me to contact my insurance company, which I purchased at Bob's Furniture. We have purchased furniture from Bob's Discount Furniture over the past 7 years. Furniture to resolve the issue. Jorge said he could not spend any more time on our situation and we were on our own. Waived his hand in my face as to dismiss me. Aimee P texted me back in March 12, that our furniture was discontinued and we need to come into the store and pick out something new.
Seller's Notes: Brand new, never used. Clearly she lied to me and wanted to boost her paycheck at the cost of us picking something else out. By purchasing this item, youre contributing to a more sustainable future. They try to confuse you. So I made arrangements to be there that day.
Discover more about the small businesses partnering with Amazon and Amazons commitment to empowering them. This product can be controlled with your voice through Alexa-enabled devices such as Amazon Echo and Amazon Tap. Unsubscribe at any time. Our salesman was "Just Paul" who suggested we go with a low profile foundation, even though the the bed displayed had a full size foundation; we trusted his advice and of course it was the wrong fit for the style of bed and it looked awful; so then the mishaps began; I called and requested the right size foundation be delivered; spoke with a Larry from "Customer Care" who informed me that they would waive the original delivery fee of $239.99 and he scheduled a delivery date for the correct foundation; so they show up a week later to pick up the wrong size foundation BUT didn't have a new foundation to delivery. Our goal is to offer our customers the best value in the furniture industry. My husband had to hammer them back in. You have been warned. I filed a claim through Bobs Goof and my claim was denied because the damages were not due to an accident. This is ridiculous, totally unacceptable. This furniture becomes dangerous under normal use.
Every day I tried to make phone calls and tried to connect to a representative for 2/3 hours and ultimately my phone calls dropped. 
Acceptance Now (formerly Rent-A-Center) trust me the goof proof is a scam and the furniture is crap. For the bed, she could only follow the same process. They are now sending a 3rd technician (I'm sure with some more WD40 which they think is a solution) to troubleshoot it. At that point I was fed up and I wanted my money back or new furniture as soon as possible but that was not gonna happen after I spoke to someone at customer service hotline. I would give 0 stars. Shop products from small business brands sold in Amazons store. I despise EVERYTHING about Bob's from the salesperson who handled my entire order and wanted nothing to do with any of my issues, to the delivery teams (one told me to clean the black spots on my brand new chair with an undershirt, as he showed me his, and dish detergent) who left with with an extra slat, and a customer service team that do nothing except placate you. He took pictures of me. Even though, I was never given any contract that explained what the terms would be with Rent A Center (i.e. Customer care says that the Wharton store has to be the ones to approve the refund but Wharton store claims we need to find Larry. On 8/17/21, I received a text that my couch would not be delivered on 8/20/21 as promised and I would have to wait until mid October because my furniture was stuck on a ship in Long Beach, CA. I even had pictures of what it looked like before the technician stuffed the padding back in but they said they didn't need them. Additional savings may apply if you choose self pickup at checkout. No answer at the number we would call; so I tried the main store number and was told the Acceptance Now people were not back yet and we would have to wait until they returned. I finally contacted someone and I was told that our account was turned over to Rent A Center. Yesterday which was the day after I called the Customer Service number and could not reach Flavio and talked with a rep named Moe. Today, August 2nd, I received a text and an email confirming a delivery date of 8/7/21. There was a Catherine; a Jonathan; a Dora; a Jorge; a Walbalie; a Stephanie; and at the Wharton New Jersey store there was a Theresa; a Latasha and a Ubaline.
Read More. My problem is that I custom ordered a La-z-Boy recliner to match this couch that I do not seem to be getting at this point. How can they mess this up?
By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. RELAXIXI Wingback Recliner Armchair, Massage Heated Recliner Chair with Remote Control, Accent Tufted Push Back Recliner (Blue), MUUEGM Futon Sofa Bed,Convertible Sleeper Sofa,Ergonomic Foldable Couches for Living Room,Adjustable Backrest Armrests Memory Foam Sofa Bed for Compact Living Space,Dorm,Removable Metal Legs-Gray, Casa Andrea Milano Modern Sectional Sofa L Shaped Velvet Couch, with Extra Wide Chaise Lounge and Gold Legs, Large, Navy, HOMHUM Massage Mid-Century Modern Recliner, Small Fabric Push Back Chair Set of 2, Accent Single Sofas w/Two Side Pockets and Remote Control for Living Room, Bedroom and Office, Blue, Sectional Sofa Living Room Couches Modular Sectional Furniture Sets 6 Seater L Shape Fabric Couch Set - Dark Grey. Despite all the calls, messages, complaints and visits from the "technicians". On the second try the coffee table was damaged again. Not a call, email, mail, nothing. The delivery was schedule on 8/10 but the Bob's furniture never showed up. So I ordered a china cabinet from Bob's and one of the locking handles broke. I usually do not write reviews but for this purchase it was a must! The salesman repeatedly told us if we didn't buy it right then, that day, they couldn't guarantee us an early May 2021 delivery. But it express on 9/12/2021, horrible customer service.
So our Merchandise that Bob's had already withdrawn payment from our checking was going to someone else.
The simplest things break under normal usage like handles and knobs, furniture legs, buttons on the upholstery, cracking of the drawers, bolts coming off or stripping, lids on seats becoming disconnected, hinges falling off mirrors, etc. If I could give them zero stars, I would. Today, Parker House Furniture offers a wide variety of Living Room, Home Entertainment, and Home Office furniture which can be found in cities across the U.S. as well as several international countries. Well they figured out how to, yesterday I received 2 packages from Bob's, would you believe they were both the wrong parts and they are again these little 1 cent parts I dont need. She also told me that the recliner is out of warranty and that nothing can be done. I would give them a zero if possible. We don't want credit. I got messages to tell me the delivery was on the way and my estimated time (or 30 mins away from me). This fella told me that once our furniture was not deliverable on the 14th that it was earmarked for the next customer in line for this back ordered Frame!!! Now I get the furniture on Aug 10th, the delivery guys broke off my Ring Camera on the front door, without telling us. On 07/20/2020, I received an email from Bobs customer service and informed me that my case was still under review. The total price is $872.68. This was the first time I ordered furniture from Bob's and will be the last time. He told me he would call back by 5pm if it was not going to be delivered that day. There was an 8 week wait for delivery. They could care less about our situation. Calling the Southington store was useless. I want to say your business cannot build on lies. Now one the recliner doesn't fit in the room and I need to return it. I paid for white glove service where two or more people come to setup the furniture in your home; and that was when the problems began. First my bed frame was delivered a couple hours late and I was told the hardware was missing to contact customer care and hardware would be brought out to assemble it. So you don't understand. Just checked on the status of the love seat, guess what???? I am so mad and I will never deal with BOB's Furniture again. Self Pick Up Zipcode: Saint James, NY, 11780. I have the insurance but it's worthless. Once they have your money youre nothing to them after that, just an annoyance. Instead, on 8/11, I got a delivery receipt. April came, same story, pushed to June. Say one and do another. They told her they would come back in a few hours. Now no one seems to know who Larry and/or any of the other "Customer Care" representatives are. Very disappointed. The delivery guys said it was missing stuff. Told me my couch was in their warehouse! All lies. Waiting for my paid sofas for three months. Jose L., treated me as less than human. Told due to COVID we'd receive in about 16 weeks. Multiple times we were told it would be delivered in May, even after I received the receipt. I am writing today to log a complaint against your company. He drove off on me.
Received an email on 10/5/21 stating my couch would not be delivered now until mid February 2022humph. They told me I could not be refunded due to the furniture being in my house already and the new furniture could not come out to me until a month later!!!! I would NEVER recommend purchasing anything from Bob's Furniture and have advised my family and friends to never purchase from them.
They can't get the parts and giving us the run around. The financing lady had a problem. I purchased a bedroom set for my son at the Wharton NJ store. I am trying to pay this as fast as I can but now I have obtain their terms which I know are certainly not what we agreed to with Acceptance Now through Bob's Discount Furniture. Do not buy anything from this store. Months go by and I get nothing, I finally call them and am told part will be here in September. The delivery driver did not feel like bringing my furniture upstairs. When we return the product, they are sending the same Bunk bed every time. I would recommend spending your money elsewhere where you can receive better treatment. When they delivered my bed, 4 months after it was promised, the delivery team, built it wrong, took it apart, rebuilt it and had a left over slat which they told me was "not necessary" along with a draw that wouldn't open or close. I know this venting here will not help in our situation but I just had to vent frustration somewhere. Great customer service guys! Ordered our living room set w/ recliner around February/March 2021 or so. I get email confirming but you think everything is all good right? This first explanation sounded a bit a bit fishy to me so I am interested to hear how they explain this new delay. The other 8 have been a nightmare. She was told it was on back order and could not get it until Sept. 14th. In March 2020, my sofa set and love seat fabric started ripping off again from different places. For screen reader problems with this website, please call888-820-65008 8 8 8 2 0 6 5 0 0Standard carrier rates apply to texts. We had ordered couches, end tables, coffee table and dining set at the end of June from Bobs Furniture in Gilbert, AZ. So now we (both in our 70s) had to move the frame back from the curb into the bedroom and assemble. These guys can't keep their lies in Order. They were supposed to check the table before the third delivery even left the warehouse. I finally was transferred to a Company Customer Service agent.
So I was just paying 12% up front for them doing nothing. He claims they dont service the city. I called again and they sent another technician with a really bad attitude and very disrespectful (which is NOT allowed in my house) Who was also going to glue everything "together". I would try to call the store where we made payments and there was no answer. Not sure what is going on with Bob's Discount Furniture, but their products and character has diminished substantially over the years. We have used the no credit financing called Acceptance Now each time.
We were outraged! Now I know why they didn't want me to pay off one set. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. It is a typical bait and switch; bait you with 30 days out and now pushes you out to almost 6 months. Within 6 months, the Sofa set and love seat got damaged. Believe me when I tell you, 3 out of 12 items did not have any issues. Condition: New: Product hasn't been unwrapped from the box, Overall Dimensions: Width: 146 inches, Height: 39 inches, Depth: 114 inches. The arms are loose and when you push on them you can hear a popping noise as if there is loose cardboard. Is my couch really on a boat in Long Beach or was this just a big lie??? Order number: **.When we got the product, I noticed the door could not be closed properly and the product has toxic smell (I have a 5 year old at home). Wouldnt even look me in the eye. I have contacted them many times. The best part was that "Customer Care" kept saying that when the furniture was ALL delivered, they would recompense us $100 for each mishap; so finally the furniture is all delivered (with the exception of the wrong foundation which is still against the wall in the bedroom since they've yet to pick up) and NOW they informed us that all they can do to compensate is give us a $100 credit to use at Bob's; the absurdity of all this is truly surreal ALL I am asking for is a $239.99 delivery fee be waived as a courtesy to compensate for ALL the headaches, miscommunications and two trips I had to make to Virginia to accept the deliveries for my son, all were caused by errors on their part. Sorry Bob, its time to up your game! The initial purchase was good when I was in the store and was deciding on what to buy the sales associate was nice. I was then connected to someone higher up in customer service, who gave me her direct line and promised to resolve all of my issues, along with compensation. This just gets more frustrating by the day. I can't believe a delivery supervisor is dumb enough to fall for that.
I have heard nothing from the company even after all these issues. This was one of the worst experiences dealing with a furniture store. We are a very dissatisfied customer and wont return! We were told that no fees if we get it paid off by December. DEFINITELY, I will not return and MAKE SURE to tell my story to everyone I can. I purchased a sofa and loveseat a little over a month ago and it's coming apart at the seams. All Rights Reserved. They seem to not care at all. It is now September 28 and we just received an email stating we are now pushed out until mid December. Youre seeing this ad based on the products relevance to your search query.
Without taking into account all the inconveniences caused. This has happened twice but still no contract which explains terms or anything. Our content is intended to be used for general information purposes only. Unsubscribe easily. Bob's continues to sell and take orders for this particular couch even though they can not fulfill their orders from December of last year. We encountered some financial difficulties and money was extremely tight. The drawers and the frame are not secure anymore. Items were not taken out of box to verify conditions before drivers departed my location. I bought Curio-DMN100CO-ESPRESSO SONOMA from Bob's furniture, Bob's White Glove Delivery and received the product on July 07, 2021. Unsubscribe easily. We should have walked away when Just Paul couldn't convince us to buy all the extras and the store manager came and chatted over 20 minutes trying to convince us himself. WRONG! I place an order for loveseat and a sofa 2 months ago. Parker House Cuddler Laurel Dove 6 Piece Sectional Sofa Set.
The legs are plastic as wellthough I may have overlooked this in showroom floor. I called again today. We ordered a basic sectional on December 8, 2020 at Bob's Furniture Joliet and were told due to Covid, delivery would be worse case February 2021. We are grateful for the loyal customers that look to Parker House to provide the style and engineering they expect. The sales people lie to me on several occasions. Open a complaint and blah blah blah. Recliner received had loose strings everywhere and nails coming out of it. In the meantime I would have to keep the large box in my 750 sq ft apartment. She asked the sales person if the delivery team would take the old frame away. They had to send a tech 3 days later to rebuilt it again, only after I threatened to throw the slat through their store window because I was getting nowhere with customer service. Please don't not buy any items from the company. It was the worse experience I have had in purchasing anything in my whole life. Someone from customer service answered me. Flavio told me he was extremely sorry for the situation and would rectify it. Featuring 2 cup holders, reclining seats with a push of a button! We are really not bad people and we do pay our bills. They talk a good game on the phone but when it comes down to it they will just not do right by you.
In our opinion?
Unfortunately though, this was wrong! July came and and delivery was pushed to August, however this time we were actually given a specific delivery date and time. So we denied the pick-up since they had NO foundation to deliver; it gets better; now I'm going back and forth with "Customer Care". (Every Tuesday we get updates pushing it further and further out). Top subscription boxes right to your door, 1996-2022, Amazon.com, Inc. or its affiliates. We originally chose Bobs with the thought that we were getting a quality product for a decent price. I explained the situation and why our account was sent to Rent A Center after doing so much business with them and paying off each and every financed purchase with them. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. They make what we do possible. My husband is a retired military vet and I work full time and I don't appreciate being treated like POS that doesn't pay our bills. All of the techs stated they could not do anything and advised me to contact my insurance company, which I purchased at Bob's Furniture. We have purchased furniture from Bob's Discount Furniture over the past 7 years. Furniture to resolve the issue. Jorge said he could not spend any more time on our situation and we were on our own. Waived his hand in my face as to dismiss me. Aimee P texted me back in March 12, that our furniture was discontinued and we need to come into the store and pick out something new. Seller's Notes: Brand new, never used. Clearly she lied to me and wanted to boost her paycheck at the cost of us picking something else out. By purchasing this item, youre contributing to a more sustainable future. They try to confuse you. So I made arrangements to be there that day.
Discover more about the small businesses partnering with Amazon and Amazons commitment to empowering them. This product can be controlled with your voice through Alexa-enabled devices such as Amazon Echo and Amazon Tap. Unsubscribe at any time. Our salesman was "Just Paul" who suggested we go with a low profile foundation, even though the the bed displayed had a full size foundation; we trusted his advice and of course it was the wrong fit for the style of bed and it looked awful; so then the mishaps began; I called and requested the right size foundation be delivered; spoke with a Larry from "Customer Care" who informed me that they would waive the original delivery fee of $239.99 and he scheduled a delivery date for the correct foundation; so they show up a week later to pick up the wrong size foundation BUT didn't have a new foundation to delivery. Our goal is to offer our customers the best value in the furniture industry. My husband had to hammer them back in. You have been warned. I filed a claim through Bobs Goof and my claim was denied because the damages were not due to an accident. This is ridiculous, totally unacceptable. This furniture becomes dangerous under normal use.
Every day I tried to make phone calls and tried to connect to a representative for 2/3 hours and ultimately my phone calls dropped. Acceptance Now (formerly Rent-A-Center) trust me the goof proof is a scam and the furniture is crap. For the bed, she could only follow the same process. They are now sending a 3rd technician (I'm sure with some more WD40 which they think is a solution) to troubleshoot it. At that point I was fed up and I wanted my money back or new furniture as soon as possible but that was not gonna happen after I spoke to someone at customer service hotline. I would give 0 stars. Shop products from small business brands sold in Amazons store. I despise EVERYTHING about Bob's from the salesperson who handled my entire order and wanted nothing to do with any of my issues, to the delivery teams (one told me to clean the black spots on my brand new chair with an undershirt, as he showed me his, and dish detergent) who left with with an extra slat, and a customer service team that do nothing except placate you. He took pictures of me. Even though, I was never given any contract that explained what the terms would be with Rent A Center (i.e. Customer care says that the Wharton store has to be the ones to approve the refund but Wharton store claims we need to find Larry. On 8/17/21, I received a text that my couch would not be delivered on 8/20/21 as promised and I would have to wait until mid October because my furniture was stuck on a ship in Long Beach, CA. I even had pictures of what it looked like before the technician stuffed the padding back in but they said they didn't need them. Additional savings may apply if you choose self pickup at checkout. No answer at the number we would call; so I tried the main store number and was told the Acceptance Now people were not back yet and we would have to wait until they returned. I finally contacted someone and I was told that our account was turned over to Rent A Center. Yesterday which was the day after I called the Customer Service number and could not reach Flavio and talked with a rep named Moe. Today, August 2nd, I received a text and an email confirming a delivery date of 8/7/21. There was a Catherine; a Jonathan; a Dora; a Jorge; a Walbalie; a Stephanie; and at the Wharton New Jersey store there was a Theresa; a Latasha and a Ubaline. Read More. My problem is that I custom ordered a La-z-Boy recliner to match this couch that I do not seem to be getting at this point. How can they mess this up?
By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. RELAXIXI Wingback Recliner Armchair, Massage Heated Recliner Chair with Remote Control, Accent Tufted Push Back Recliner (Blue), MUUEGM Futon Sofa Bed,Convertible Sleeper Sofa,Ergonomic Foldable Couches for Living Room,Adjustable Backrest Armrests Memory Foam Sofa Bed for Compact Living Space,Dorm,Removable Metal Legs-Gray, Casa Andrea Milano Modern Sectional Sofa L Shaped Velvet Couch, with Extra Wide Chaise Lounge and Gold Legs, Large, Navy, HOMHUM Massage Mid-Century Modern Recliner, Small Fabric Push Back Chair Set of 2, Accent Single Sofas w/Two Side Pockets and Remote Control for Living Room, Bedroom and Office, Blue, Sectional Sofa Living Room Couches Modular Sectional Furniture Sets 6 Seater L Shape Fabric Couch Set - Dark Grey. Despite all the calls, messages, complaints and visits from the "technicians". On the second try the coffee table was damaged again. Not a call, email, mail, nothing. The delivery was schedule on 8/10 but the Bob's furniture never showed up. So I ordered a china cabinet from Bob's and one of the locking handles broke. I usually do not write reviews but for this purchase it was a must! The salesman repeatedly told us if we didn't buy it right then, that day, they couldn't guarantee us an early May 2021 delivery. But it express on 9/12/2021, horrible customer service. So our Merchandise that Bob's had already withdrawn payment from our checking was going to someone else.